Leasing Ambassador - The Mark at Knoxville

Job Description

The Leasing Ambassador is at the forefront of the community and responsible for delivering exceptional service to prospective residents to help achieve maximum occupancy prior to delivery. This role will guide prospective residents through the leasing process, assist in planning and participate in on- and off- campus marketing events, and meet sales goals as outlined by the Assistant Sales & Marketing Manager and Sales & Marketing Manager. You must be able to communicate and manage your time effectively and have strong interpersonal skills

Reports to: Sales & Marketing Manager

Direct Reports: None

Duties/Responsibilities: The duties listed below are an outline of the Leasing Ambassador’s responsibilities and should not be considered an all-inclusive list. As the needs of the community change, these duties may be modified as needed.

Leasing & Marketing

• Understand the Housing Contract and all related addendums and be able to clearly communicate all information to prospective residents and guarantors.
• Conduct all tasks necessary to close the sale in accordance with LEASE training guidelines including:
• Generate new leads
• Complete guest cards
• Schedule & conduct tours
• Lead follow up
• Assist in promoting the community via social media platforms.
• Assist with email and text campaigns utilizing the Property Management Software.
  

Leasing Office Operations

• Perform daily opening and closing checklists, including model & tour route inspections, performing housekeeping as needed.
• Attend and contribute to Landmark LineUp and required staff meetings.
• Respond to internet and telephone inquiries in a timely and professional manner.
• Keep detailed activity logs and notes in prospective resident accounts.
• Adhere and comply with corporate procedures and government laws on Fair Housing.
• Participate in all Move-in related activities including:
• Unit inspections
• Unit make-readies such as cleaning, painting, and furniture placement.
• Additional tasks as assigned by the Sales & Marketing Manager.
• Assist Operations Team with Move-in Day as needed.
  

Education & Experience

• High school diploma or equivalent required.
• Pursuing a Bachelor’s degree in a relevant major such as Business Administration, Marketing, Communications, Real Estate, Public Relations, etc. preferred.
  
  

Preferred Knowledge, Skills, & Abilities

• Must possess strong organization skills.
• Must be reliable and have self-discipline.
• Proficient in Microsoft Office Suite or related software.
• Entrata experience preferred.
• Must be available to work an average of 15 hours per week including:
• Evening and weekend hours
• University closings (Spring/Fall/Winter Breaks, Summer months)
• Move-in period (Extended hours will be required as necessary.)
  

Work Environment

• The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
• Travel: No travel required.
  
  

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; lift or carry, and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
  
  

Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.