What are the responsibilities and job description for the Service Writer Job at LandPro Equipment LLC in Macedon position at LandPro Equipment LLC?
Service Writer
Macedon, NY ( Route 31F Macedon NY USA 14502)
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Description
Competitive Pay, Close to Home, Easy Application Process - Apply Today
Position Specifics : Department : Service
Reports To : Service Manager or Location Manager
Supervises : None
Compensation & Benefits :
Extremely Competitive Wages
Paid Time Off
Health Benefits
Employee Discount
401k and more
36,000-$50,000 / year based on experience
Purpose :
Manages the flow of work through the Service Department from customer interaction through repair completion and invoicing. Assists the Service Manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation within the dealership.
Responsibilities :
Fields internal and external customer inquiries to the Service Department
Open work orders as directed by the Service Manager / Shop Foreman and manage the work order cycle process until they are closed and invoiced
Monitor and maintain Service Productivity and Attendance Report for accuracy and weekly payroll processing
Maintain the service library with current information (e.g. files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
Utilize Modern to assist with scheduling and communication with customers
Maintain Service Department filing and records
Knowledge of DSi and may be responsible for assisting in DSi for transportation
Update customer profiles regarding equipment, hours, or other information from the customer work orders
Responsible for other duties as assigned by your manager
Requirements
Experience, Education, Skills, and Knowledge :
Basic knowledge of accounting practices and office procedures
Strong customer service and communication skills in person and over the phone
Ability to use standard desktop applications such as Microsoft Office and internet functions
Ability to multitask in a fast-paced environment
Ability to analyze and interpret internal reports
General understanding of mechanical / technical terms is preferred
High school diploma or equivalent experience
LandPro Equipment is an Equal Opportunity Employer. We are proud to recruit, hire, and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.
Salary Description
36,000-$50,000
Salary : $36,000 - $50,000
