What are the responsibilities and job description for the Customer Experience Specialist position at Landrover Redwood City?
Description
No prior automotive industry experience is required to apply! We are seeking individuals with various industry backgrounds.
Pay Range: $20 per hour
Our guests expect luxury, value, and world-class service. As a Customer Experience Specialist, you will be part of our team that delivers elevated hospitality and ensures each guest has a memorable experience when they visit their local Swickard dealership for service. You will impact whether we become our guest’s favorite place to purchase, lease, or service their vehicle.
What Winning Looks Like:
- Demonstrating a high “HQ” (Hospitality Quotient) consisting of kindness and optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity
- Answering incoming phone calls in an extremely courteous, enthusiastic, and professional manner
- Identify guests’ needs, clarify information, and offer assistance and support
- Responding to guest inquiries via chat
Skills Needed to Win:
- At least 18 years of age
- Ability to effectively manage time to meet and exceed targets
- A strong desire to succeed
- Focus on providing customers an outstanding experience in every interaction
- Must enjoy a fast-paced environment with a high volume of phone calls, chats, and email inquiries
- Exceptional organizational skills
- Able to develop and maintain the knowledge base to answer guest questions effectively
- Ability to de-escalate an unfavorable guest interaction
- Desire to work as a team player and uphold the company’s standards of professionalism and integrity
- Strong communication skills
- Experience with CDK Service Edge is a plus
- Punctual and dependable while also being flexible on scheduling
- Pass a criminal background check
About Us
- We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
- Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, Toyota, Lexus, Porsche, Audi, and Jaguar-Land Rover among others.
- We have over 2,000 employees at 28 dealerships in 5 states…and we are still growing!
- We were ranked as the 2nd fastest growing auto group in 2021 by Automotive News
- We are a team. Everyone plays a role in our success.
- We are a hospitality company that happens to be in the automotive industry.
Benefits of Working at Swickard:
- Ongoing training and support
- Opportunities for continued personal and professional growth
- We are an equal opportunity employer and value diversity and inclusion and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.
Competitive benefits package:
- Insurance: medical, dental, vision, life, and pet insurance
- Optional disability coverage
- 401k plan
- Paid Holidays
- PTO
Related Fields: Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail
To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.
Salary : $20 - $22
