What are the responsibilities and job description for the Benefits Specialist position at Landrum HR Solutions?
WHY LANDRUMHR?
LandrumHR is a leading HR service provider helping employers solve human capital challenges in areas such as staffing, payroll, benefits, risk management, search and consulting on talent strategy, organizational design, HR transformation and workforce planning and analytics.
The Benefits Specialist assists in delivering exceptional health and benefit support and administration of complex client owned and LandrumHR master benefit plans. These plans include, but are not limited to health, dental, vision, life and disability insurances to our clients and ensure compliance with applicable rules and regulations. The Benefits Specialist works collaboratively with all departments, including Sales, Implementation, Human Resources, Risk Management, Payroll, and Finance to coordinate and deliver LandrumHR’s products and services to our clients and their employees.
WHAT DOES BENEFITS SPECIALIST DO?
- Manage the relationship as it relates to benefits for the assigned client base.
- Maintain knowledge of benefit program trends and prevailing practices among similar organizations, including LandrumHR clients.
- Manage the Benefits Department’s shared inbox using response templates and the Employee Help Center for level 1 related inquiries.
- Provide customized support to clients, employees, and dependents regarding all LandrumHR offered benefits plans.
- Mediate between benefit providers and clients/employees (ex. by assisting in handling escalated employee benefit issues).
- Maintain Benefit Guide revisions and distributions partnering with GSI when necessary.
- Monitor and maintain benefits eligibility sharing employees still in their electronic window with client contacts.
- Assist with new client orientation, open enrollment renewals, and benefits refreshers as needed.
- Provides reports to client/agents for client owned plans.
- Document employee assistance cases in LandrumHR’s CRM system.
- Use LandrumHR’s CRM reporting metrics to lead monthly check-ins with clients to guide them on a strategic approach to their benefit portfolio, partnering with GSI when necessary.
- Prepare and deliver on-demand education with worksite employees based on results found during monthly check-ins.
- Partner with the Reconciliation Specialists on variances, communicating recommended resolutions with clients and worksite employees.
- Review 1st payrolls processed out of implementation and last payrolls processed through client terminations.
- Assist Benefits Department leadership with responsibilities and projects, as assigned.
WHAT WE ARE LOOKING FOR
- Associate degree from an accredited college or university; and two to four years related experience and/or training; or equivalent combination of education and experience.
- Strong understanding of benefits policies, practices, and administration processes.
- Experience in PEO benefit administration preferred.
- Strong skills in Microsoft office (Word, Excel, PowerPoint, etc.) required.
- Strong skills in HR Program Software and HRIS Systems preferred.
- Excellent organizational skills with a focus on time management and problem solving.
- Bilingual preferred.
- Certified Employee Benefits Specialist certification (CEBS) preferred.
