What are the responsibilities and job description for the Customer Service Representative position at LandrumHR?
Customer Service Representative
An excellent local utility company based in Pensacola wants a hardworking and reliable customer service representative to join their team and help complete manual tasks with a friendly crew. This is an excellent opportunity for someone looking for steady, full-time work with a company that looks after its employees and has potential progression routes for the right people.
Job Responsibilities :
- Responds to requests for information and service from customers and public services.
- Answers incoming calls and provides requested information immediately or forwards to the appropriate source of information.
- Retrieves, enters, and updates information from computer databases and informational web pages.
- Assists customers with inquiries or problems related to programs and services by asking questions to determine customer needs; determines the critical nature of the request and if immediate action is required
- Observes and complies with departmental policies and procedures, customer service quality standards, and compliance guidelines.
- Establishes and terminates services for customers.
- Oversees, directs, and trains other customer service staff in various customer service duties.
- Performs other related duties as assigned.
Qualifications :
Compensation & Benefits :
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Landrum and its affiliates and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at .
Landrum Workforce Solutions does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information or any other characteristic protected by law. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.
Salary : $16
