What are the responsibilities and job description for the IT Helpdesk Support Technician position at LandrumHR?
IT Helpdesk Support Technician
An excellent company in Pensacola, Florida focused on the creation of renewable wind energy is looking for a highly motivated and customer-focused IT Helpdesk Support Technician to join our team This role will provide essential technical support to both our manufacturing facility and office environment, ensuring smooth operation of IT systems and excellent user experience.
Job Responsibilities :
- Provide first-level technical support to end-users for hardware, software, and network issues, both in the manufacturing plant and office areas.
- Troubleshoot and resolve problems related to PCs, laptops, printers, mobile devices (phones), and other peripherals.
- Support and maintain conference room technology, including video conferencing systems, projectors, and audio equipment.
- Assist with the setup and configuration of new workstations and equipment.
- Install and update software applications.
- Log and track all support requests in a ticketing system, ensuring timely resolution and clear communication with users.
- Escalate complex issues to higher-level IT support as needed.
- Maintain a positive and professional demeanor while interacting with users, providing excellent customer service.
- Contribute to the development and maintenance of IT documentation and knowledge base articles.
- Collaborate with other IT team members on projects and initiatives including owning and delivering tasks.
Qualifications :
Compensation & Benefits :
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LandrumHR Workforce Solutions does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information or any other characteristic protected by law. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.
Salary : $23
