What are the responsibilities and job description for the Front Desk Supervisor position at Landry's?
Overview
This position is responsible for supervising the activities of the hotel front office, which includes check-in desk and concierge services, to ensure delivery of quality guest services. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity).
Responsibilities
- Assists in training, motivating and supervises staff to ensure that employees receive adequate guidance and resources to accomplish established job requirements.
- Supervises guest check-in and check-out process to ensure that procedures are followed and that guests are helped quickly and in a courteous manner in accordance with company standards.
- Monitors operation efficiency and guest service levels in assigned areas to ensure that the needs of guests are being met and are consistent with the standards established by management; attends to guests' complaints and requests as necessary.
- Monitors equipment operations to ensure proper function; requests maintenance or revision as necessary.
- Monitors daily room availability by type and rate and makes adjustments accordingly.
- Interacts and assists other departments with guest room issues and billing issues.
- Enroll and encourage customers to use the 24K Select Club card, which entails explaining how to use the card as well as the advantages of its use.
Qualifications
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
What we offer you :
Pay Range
USD $19.00 - USD $19.00 / Hr.
Salary : $19
