A/R Analyst II

A/R Analyst II   Department: Landstar Blue Location: Onsite Schedule: Monday – Friday, 8am-5pm   What work will you perform? Reconcile customer receivables in an effort to minimize delinquency on customer accounts. Resolve billing complications, allowing timely payment to Landstar Blue, LLC accounts receivable.. Manage day-to-day responsibilities to ensure operations are productive.  Use business knowledge of operating processes and motivation to accomplish goals.     Essential Responsibilities:  Manage accounts receivable collection in a fast-paced, goal-oriented company Proactively use multiple resources to research, resolve and respond to complex customer issues by gathering information, analyzing data and determining root causes Perform in-depth customer payment analysis and account reviews to identify actions required to resolve outstanding receivables or disputed items Control the evaluation, investigation and resolution of accounts receivable function Review report trends and forecast receivables Produce custom monthly account status and KPI reports for customers and internal management Keep management informed of issues having a potentially negative effect on collections Determine level of collection effort required, including balance reduction targets for amounts over 45, 60, 90 and 120 days outstanding Utilize SAPbydesign system, and Blue TMS reporting to properly identify account status Communicate with customers, providing detailed information, such as shipment detail and customer requirements to resolve payment delays Resolve overdue account balances and payment discrepancies through research, communication & follow up with Administration team and customers Maintain timely communication with customers via e-mail & phone calls regarding account aging and payment status Chronicle customer interactions by documenting specific account and payment details Maintain complete, accurate, and organized records of account activity via SAPbydesign, other operating & accounting systems, notes and e-mail Provide customers with instructions to submit payment & remittance via 820 ACH CTX Ensure terminated customer account payments are received Prepare, maintain Landstar Blue accounts receivable standard operating procedures. Follow company policies and procedures Other duties as assigned   Minimum Experience and Qualifications: Minimum Education: High School Diploma or GED required Two years of accounts receivable experience   Preferred Experience and Qualifications: Associates Degree (A.A.) from a two year college or Bachelor's degree (B.A.) from four year college or university, preferred 1 year of collections or revenue recovery experience 1 year of cash management experience   Knowledge, Skills, and Abilities: Working knowledge of Microsoft Excel, Office, Word, Teams Leverage system tools and Microsoft Excel (including pivot tables and v-lookup) to develop, manage and track goals and action plans Strong critical thinking and analytical problem solving skills to resolve account delinquencies proactively, timely, and effectively Excellent oral and written communications skills in order to clearly, concisely, and timely  provide details to customers, co-workers and management Ability to conduct both in-person and online meetings & presentations Ability to read and interpret documents such as instructions and procedure manuals Calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages Professional demeanor with co-workers, customers both in-person and while on calls