What are the responsibilities and job description for the DIRECTOR OF FOOD SERVICE position at LANE COLLEGE?
Job Details
Job Location: Phillips Dining Hall - Jackson, TN
Position Type: Full Time
Education Level: High School
Salary Range: Undisclosed
Travel Percentage: None
Description
POSITION: Director of Dining Hall
DEPARTMENT: Food Service
REPORTS TO: CFO
CLASSIFICATION: Exempt
Position Summary: Assist management in overseeing the daily operations of food unit, production, or assist in the supervision of a large dining unit.
Essential Functions :
- Responsible for opening and closing the building according to expectations of the management team.
- Oversees setting up and breaking down of workstations.
- Oversee the sanitation of workstations including floors, worktables, walls, refrigerators, meat blocks, equipment, and utensils.
- Oversees the cashiers on duty and ensure that they are properly trained and adhere to the cashier policy.
- Responsible for cash handling, safe verifications, preparing deposits.
- Oversees the cooking and preparation of food items for the day according to recipes and brand requirements.
- Responsible for making sure the staff uses correct portions when preparing and serving items on the line.
- Must have high -level product knowledge and ability to train the staff to effectively service the customer.
- Ensure staff completes daily temperature logs.
- Oversee the product merchandising, line displays , and distribution of marketing materials.
- Delegate tasks to employees as necessary
- Provide on-going coaching and performance feedback to staff members.
- Assist managers with employee discipline sessions, attendance logs, and maintaining up to date contact information.
- Inform management of escalating employee conduct issues.
- Responsible for making sure the staff properly disposes of waste.
- Responsible for making sure each station has taken samples of all food items on the line prior to serving the customers.
- Greet customers as they enter and leave the location.
- Ask customers about the quality of their service and handle any complaints (with assistance from the manager on duty) while maintaining a positive attitude and smile.
- Oversee staffing during peak times of operation and deal with labor shortages as needed.
- Assist managers with administrative tasks, scheduling, ordering and inventory responsibilities.
- Ensures each station has the equipment and supplies needed to serve the customers.
- Maintain a professional appearance.
- Ensure uniform compliance of the staff members.
- Maintain a safe work environment by enforcing all safety standards and assisting with STEP observations.
- Able to follow detailed written and verbal directions.
- Able to walk and stand for extended periods of time, up to 6 hours.
- Perform other requests and assignments as requested by management.
- Maintain positive interaction with co-workers and customers so that efficient and quality service is provided to our customers.
- Be aware of customer needs, assist when possible or refer them to a shift manager who can assist with their requests.
- Share the responsibility for a safe work environment with your team.
- Work safely, stay alert, practice good housekeeping, remove potential hazards and follow all established safety regulations.
- Report all incidents/accidents while working to your manager immediately.
- Understand all safety regulations of your operation including required Personal Protective Equipment (PPE).
Qualifications
Qualifications:
- 1 year of supervisory experience.
- Prior experience in the food service industry.
- High school education or equivalent.
- Great customer service and communication skills.
- Strong leadership skills.
- Time management, organization, and multi-tasking skills.
- Ability to work successfully in a team environment promote teamwork.
- Ability to use confidential information in an appropriate manner and protect employee privacy.
- Ability to manage people and have accountability for company assets.
- Ability to work in a fast-paced environment and effectively use problem solving and decision-making skills.
- Basic computer skills and ability to quickly learn new technology systems.
- Previous supervisory experience or experience in the food service industry.
- Able to lift, carry, push and pull objects up to 40 lb.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
