Complex Case Manager

ABOUT US

Founded in 1945, Lane Council of Governments (LCOG) is one of the oldest councils of governments. Overseen by a Board of Directors, we strive to enhance public services in Lane County and beyond. This collaborative journey includes partnerships with local governments and special districts in the fields of GIS Planning, Personnel Management, Transportation, and Senior and Disability Services. Located in the heart of Eugene, we are home to a thriving university, diverse nightlife, and access to ample recreational opportunities, from the sea to the mountains.

LCOG is committed to a work environment that values the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally competent services to all members of our community. As part of our commitment to diversity, LCOG continues to be an affirmative action/equal opportunity employer.

We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferable skills from a variety of sources and experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

POSITION SUMMARY

• DIVISION: Senior & Disability Services
• SUPERVISOR: Unit Manager
• UNION REPRESENTATION: SEIU
• POSITION PURPOSE: This position manages a specialized caseload comprised of adults with disabilities 18-64 years of age and/or senior citizens who have complex needs. The caseload includes clients newly admitted to service, as well as clients who have been receiving services from S&DS for a period of time (i.e., on-going clients). This is a specialized position which will focus on the needs of clients with increased barriers to accessing and retaining services. Barriers may include (but are not limited to) behavioral health challenges, substance abuse, challenging behaviors, complex medical needs, unstable housing or placement, lack of natural supports, history with APS and/ or history with the criminal justice system. This role will hold a smaller caseload than the average Case Manager at S&DS to ensure they have the dedicated time it will take to address clients with heightened needs and provide additional support as needed. Some case assignments will be long-term while other assignments will be short-term to address an acute need or to address a specific transition. For instance, a consumer may require complex case coordination during an eviction process to secure a safe and appropriate care-placement.

QUALIFICATIONS

Minimum

• High School diploma or GED and any combination of education and experience that provides the occupant with the skills, knowledge, and ability required to perform the job).

• Bachelor's degree in social work or related field AND three years of progressively responsible experience working within Senior and Disability Services or Department of Human Services working with seniors or people with disabilities.

• Basic computer skills and comprehension.

• Must have a valid Oregon state driver's license.

• Must pass a background check.

Professional Competencies

• ATTENTION TO DETAILS: Ability to accurately complete detailed work in a fast-paced environment.
• DECISION MAKING: Ability to make decisions and elicit pertinent information in interviewing situations while allowing dignity and respect.
• COMMUNICATION: Excellent written and oral communication skills.
• PROBLEM SOLVING: Ability to think creatively and respond to a changing environment.
• EFFECTIVE ORGANIZATION SKILLS: Organizes and maintains work environment.
• TIME MANAGEMENT: Uses time effectively.
• COLLABORATION: Must work well in collaborative teams within LCOG and with external partners
• ADAPTABILITY: Must be adaptive and work well within a range of team and leadership frameworks.
• RESPECTFUL WORKPLACE: Commitment to working effectively with people from diverse backgrounds, in support of an inclusive and respectful environment.