Office Assistant 2- Customer Service

About the Position

This position will be part of the administrative team serving our Adult Outpatient, Child and Adolescent, Forensic Outpatient and Primary Care clinics at Lane County Behavioral Health. This position will provide front reception desk and telephone support in a high-volume clinical setting. Duties will include but are not limited to working in the EMR to:  check in clients, answer multi-line phones, schedule appointments, verify insurance, collect and enter client demographic information, manage scanned and faxed documents, accurately process medical record requests, as well as accurately handle cash. 

This position will also provide added administrative support to a small subset of the clinic's mental health providers, including meeting note taking and data entry. This position will support individuals with severe and persistent mental illness and would benefit from experience working in behavioral health settings. Excellent customer service skills are a must as these positions work closely with other administrative staff, clinicians and management in addition to clients.

About the Division

Lane County Behavioral Health provides services to more than 1,600 individuals with behavioral health conditions. We work with community partners to provide a continuum of care from prevention through treatment and aftercare in an environment that promotes a culture of resilience and recovery.

See what Lane County employees have to say about working for Behavioral Health! 

Schedule: Monday – Friday; 8:00am – 5:00pm

*This is an AFSCME represented position*

Education:

• Equivalent to the completion of the twelfth grade.

Experience:

• Two years of responsible clerical and office assistant experience; 
• Or an equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying.

Notes:

• This position is subject to a full background check.

Studies have shown that women and BIPOC individuals are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The county will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Selection Process

Equal Employment Opportunity 

Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace.  All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

Strategic Plan

In alignment with Lane County's Strategic Plan, incumbent(s) will be expected to demonstrate the following core behaviors: Passion to Serve, Driven to Connect, and Focused on Solutions.

The 2022 -2024 Strategic Plan focuses on the areas that Lane County will pursue as a way to deliver on our vision for the residents of Lane County. To meet these challenges, we know that the basis of our efforts lies in leveraging our people and partnerships to achieve our Strategic Priorities. We also recognize that the quality and commitment of our staff is essential to a shared future where Lane County is the best place in which to live, work, and play.

Veteran Preference Information

Trauma Informed Care Statement

Lane County Health & Human Services is committed to providing Trauma Informed Care.  As an organization, we recognize that many of the people we serve have experienced trauma, either currently, recently or in their past.  Our agency is dedicated to incorporating an understanding of trauma, both with our clients and with each other.  Our employees receive ongoing training to develop or deepen their understanding of trauma and its impacts.

Salary : $20 - $27