General Manager

The Lang House Bed & Breakfast, part of the private group The Gather Company LLC, is looking for the primary, executive leader to operate & lead the The Lang House. The role is General Manager, works directly with ownership, and will be the face of the house to Burlington. If you've dreamed of being a Bed & Breakfast Innkeeper & Leader, and you're ready to take Lead in the top house of the city, we would love to meet you!

**if you are out of state, we potentially have on-site housing available for you**

The General Manager (GM) is our most senior and relied upon operations leader, overall tasked with the success of the house by guiding…

• Guest Experience
• House Maintenance
• Team Leadership
• Community Relations
• Financial Stewardship

Background & Preferred Experiences

While we believe in the importance of a diverse leadership team, welcoming any & all candidates of various experiences, the Gather Company GM is preferred to show…

• 5 years of hospitality lodging leadership
• Success in managing both front and back of house teams
• Guest Relations acumen, handling issues quickly & well
• P&L or Budget ownership, keeping a business within financial plan
• Multi-directional communication skills: to guests, team members, and ownership
• Understanding to Revenue Generation, leaning towards optimizing Top Line
• 2 years of direct kitchen experience, either cooking or managing
• Industry related certifications, such as ServSafe
• Non-industry certifications, such as Project Management Professional (PMP)
• Competency on basic Technologies, such as Guest Management Systems
• Proficiency in localized history and storytelling
• Understanding of The Gather Company vision for guests & team members
• Natural tendency towards complete ownership & pride in work

Within each of those pillars of the house, the GM is expected to oversee…

Guest Experience

Clean Sweep: Oversee QA process so that every room is up to standard, whatever it takes, and making the call to close a room as needed to ensure premium experience

Welcome Home: prepare for every guest, knowing their background, treating the guest like family – and ensuring the team does the same

Own the Issues: all guest complaints or issues come through the GM, even while other managers will handle first response. Ensure full resolution of complaints

House Maintenance

Constant Improvement: repair & maintenance should occur daily, so that the GM manages the vendors and lists associated to those repairs.

Help Wanted: raising your hand as a GM, asking for help from ownership, and following up for the good of the house are key pieces for House Maintenance

Team Leadership

Appropriate Coverage: the GM needs to have the right amount of staff on shift, but within budget expectations. This entails looking forward at demand & planning

Hire Great: the GM is the chief interviewer and hiring manager for all roles

Clear Communication: consistent direction for the team, through meetings, 1-1s, and feedback sessions are necessary to achieve standards, including “drama”

Community Relations

Local Leader: the town’s associations and organizations need a strong leader for the house, and the GM is that role. This includes attending meetings & local events

Winning Friends: we expect the GM to build relationships with town leaders, vendors, and the overall community to position us well for hiring & any other needs

Financial Stewardship

On Budget: the GM will receive clear guidance on monthly spend, and her forecast & execution within those budgets is essential for house success

Integrity Always: the GM must own any monetary interaction such as Tips, Petty Cash, or Check Writing to ensure that all happenings are to expectation

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 5 years

Work Location: In person