Quality Assurance Associate - Technical Support

Lang Pharma Nutrition is as a high quality, global private label retail product development company which provides a flexible manufacturing offering and solutions for retail partners around the world.

Lang Pharma Nutrition is seeking a motivated QA Associate – Technical Support to support the daily QA activities as required. The position will support tracking and trending of stability, raw material and bulk material testing data as well as provide technical support for investigations, deviations, and change controls.

JOB FUNCTION AND DUTIES

· Initiates, investigates, and drafts reports for issues related to out-of-specification results, consumer complaints, product defects, and other non-conformances.

· Performs data entry and data trending for product stability studies.

· Performs on-site inspections of samples for investigative purposes and documents the findings accordingly in a report.

· May assist with the shipment of samples from Lang’s onsite warehouse for investigations or stability studies.

· Collaborates cross-functionally and with external parties (such as contract testing labs, manufacturers, and suppliers) to troubleshoot matters related to product quality, test methodology, and formulation adjustments.

· Provides support with product label review, including verification of the information presented in the Supplement Fact Panel.

· Represents Quality Assurance during meetings related to the Technical Support functional area, as needed. Ensures all follow-up items are completed in a timely manner.

· Assists the Technical Support team with tracking the progress of investigations, deviations, and initiation of stability studies.

KNOWLEDGE, SKILLS & ABILITIES (KSA)

· Work effectively and efficiently in a cross-functional team environment The ability to coordinate multiple priorities in a fast-paced environment

· Strong communication skills with the ability to interact with all levels throughout the organization Organizational, analytical and problem-solving skills

· Strong attention to detail

· Excellent writing and communication skills

· Proficiency with MS Office, SmartSheet and Adobe/FoxIt.

· Speak and write clearly and persuasively in positive or negative situations

· Works well in a team environment

· Self- driven, motivated, with a flexible attitude

· Adapts well and quickly to change

EDUCATION & EXPERIENCE

· Bachelor's degree in science-related discipline

· 0-2 years of experience in dietary supplements or healthcare industries, or equivalent combination of education, training, and experience

· Experience in data analysis and root cause analysis preferred

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Middletown, RI 02842: Relocate before starting work (Required)

Work Location: Hybrid remote in Middletown, RI 02842

Salary : $45,000 - $55,000