Food and Beverage Manager - The Langham, Boston

Food & Beverage Manager – The Langham, Boston

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

The Langham, Boston is one of the city’s most historic hotels and is one of the most iconic luxury hotels in the US. The Food and Beverage Manager plays a crucial role within the Food and Beverage team, responsible for meeting or exceeding the hotel's service standards and revenue targets across all outlets. This position demands a strong commitment to providing exceptional guest service, with duties extending to restaurants, bars, and room service.

Key Responsibilities:

• Deliver exceptional service that upholds Forbes and AAA-Diamond standards, ensuring each guest enjoys a seamless and personalized dining experience.
• Proactively anticipate guest needs and preferences to enhance guest satisfaction and loyalty.
• Engage directly with guests, addressing concerns promptly and professionally, ensuring service recovery aligns with brand expectations.
• Supervise daily floor operations, maintaining an active presence during peak service hours.
• Support VIP guest recognition by coordinating special touches and unique dining experiences.
• Oversee the daily operations of all F&B outlets, ensuring smooth service flow, quality control, and adherence to brand standards.
• Monitor service efficiency and address bottlenecks in real-time to enhance productivity and guest satisfaction.
• Support revenue-generating initiatives by executing up-selling techniques, menu promotions, and guest engagement programs.
• Maintain compliance with health, safety, and sanitation regulations, ensuring all operations meet or exceed local and brand requirements.
• Assist in managing inventories, approving requisitions, and working with procurement to ensure optimal stock levels and minimal waste.
• Lead and supervise front-of-house teams, ensuring staff are well-trained in service excellence, menu knowledge, and hospitality standards.
• Conduct pre-shift meetings to align staff on daily priorities, service expectations, and operational goals.
• Provide on-the-floor coaching, performance feedback, and real-time corrective action to improve team performance.
• Facilitate training programs in collaboration with senior leadership to ensure consistent service excellence.
• Foster a positive and collaborative work environment, encouraging teamwork, accountability, and professional growth.
• Assist in payroll preparation, staff scheduling, and labor forecasting, ensuring operational efficiency and labor cost management.
• Support in conducting departmental meetings to align teams with service goals, procedural updates, and performance reviews.
• Ensure POS systems and menu pricing are accurately updated and reflect any seasonal or operational changes.
• Supportive functions: 85% Floor management & 15% Administrative work.
• Additional tasks assigned by manager.

Qualifications:

• Bachelor’s degree in Hospitality, Business, or a related field.
• Minimum 2 years of experience in Food & Beverage Management in a 4-5 star hotel or independent restaurant.
• Experience with and good understand of F&B POS and F&B Menu knowledge
• Food Safety: Abides by food safety requirements and ensures that others do so by monitoring FIFO inventory and visually inspecting food prep and delivery activities.
• Read, write and speak English fluently
• ServSafe Alcohol and/or TIPS certifications
• Able to grasp, lift and/or carry up to 25 lbs. as needed.
• Able to work long hours plus the ability to stand, sit or walk for extended periods of time
• Legally authorized to work in the United States

For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/boston/