Head of Luxury Services, Global - Corporate Office (Based in New York)

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

Key Responsibilities:

• Luxury Services Management: Oversee the delivery of luxury services across all properties, ensuring consistency and excellence
• Couture Program Development: Lead the global development and implementation of the couture program, including agency recruitment, program awareness, and revenue generation
• Guest Experience: Ensure that all luxury services and couture program initiatives enhance the guest experience and meet the highest standards of quality
• Revenue Growth: Drive revenue growth through the effective management and promotion of luxury services and the couture program
• Team Leadership: Hire, train, and manage team members, fostering a positive and collaborative working environment
• Partnerships: Establish and maintain strategic partnerships with luxury brands and service providers to enhance the couture program
• Budget Management: Develop and manage the budget for luxury services and the couture program, ensuring cost-effectiveness and efficiency
• Sales Strategy: Formulate strategies to drive sales in all segments to achieve budget targets and support hotels in achieving theirs
• Account Management: Create and operate a system for assessing account management effectiveness, ensuring effective targeting of new accounts
• Sales Activities: Coordinate sales activities including sales missions, sales blitzes, and tradeshow attendance
• Reporting: Compile weekly reports to summarize sales initiatives and productivity.
• Succession Planning: Implement effective succession planning and talent development within the team
• Commercial Partnerships: Solicit effective commercial partnerships to enhance the program
• Pre-Opening Support: Support the pre-opening sales and marketing plan of any new hotels
• Collaboration: Work in concert with hotel ExCom, Regional Directors, and relevant function heads on room categorization, pricing, and marketing expenses

Requirements:

• At least 10 years of experience in a similar leadership role within the luxury hospitality industry
• Proven track record of driving revenue growth and enhancing guest experiences
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Travel locally and internationally as required
• A collaborative team player who focuses on organizational success, business performance, and building strong relationships (both internal and external)
• Takes an entrepreneurial approach to achieving targets
• A confident and well-connected networker who always present a positive outlook and a good communicator
• Relevant hotel or hospitality experience within a similar organization is required
• Wealth of knowledge and connections in the Corporate RFP, Groups, Consortia & Luxury Travel markets
• Good understanding of industry systems, procedures, and best practices
• Excellent leader to collaborate, drive, and support the team within a positive working atmosphere
• To always present a positive outlook, be a good communicator and networker
• Be a champion of the LHG sales culture and act as a bridge between the region and LHG Corporate Office in terms of communication, direction, and ideology
• Excellent presentation and negotiation skills to win business, influence, and sustain continuous growth
• Deliver quality in any required analysis or business communications
• Passionate about people development, make promoting from within a priority
• Strong interpersonal and influencing skills, able to communicate effectively and positively with all levels of colleagues
• Self-starter with a hands-on approach. Innovative, pragmatic, and accommodating to foster positive team dynamics
• Able to work independently and in a team environment
• Awareness and sensitivity to the concepts of luxury and quality while also able to include a multi-brand approach to selling
• Able to link the value of colleagues, external guests, and business results
• Able to align business objectives with organizational development strategies
• Able to manage conflicting business priorities and to facilitate other departments in career development planning

Salary range:

• USD150,000-230,000/annually

For more information about Langham Hospitality Group, please visit: http://www.langhamhospitalitygroup.com/