Laundry and Uniform Attendant - The Langham, Chicago

PRIMARY OBJECTIVE OF POSITION:

Distribute clean uniforms to colleagues, receive soiled uniforms, and ensure proper cleaning of such.  Coordinate cleaning of guest and hotel management laundry/dry cleaning, assist with mending of uniforms, operate small washing machines and coordinate and maintain cleanliness in laundry area workspace.

RESPONSIBILITIES AND JOB DUTIES:

• Collect used uniforms and issue clean uniforms to designated colleagues.
• Legibly document information on uniform slips and distribute accurately.
• Legibly document information on uniform cards for new colleagues; issue and make necessary alterations for new colleague uniforms.
• Size, issue and properly document uniforms for all colleagues.
• Legibly document and coordinate guest and hotel management laundry/dry cleaning and hotel uniforms to be picked up and cleaned by external service company.
• Inspect condition, charges, and number of cleaned items received from service company; resolve any discrepancies.
• Organize all cleaned laundry/dry cleaning and uniforms into designated order and racks.
• Monitor and maintain the orderly and clean condition of the uniform room.
• Remove substandard uniforms from circulation and assign replacements.
• Monitor and maintain accurate records of all assigned and unassigned uniforms.
• Distribute all paperwork to designated colleagues/departments.
• Process guest requests for pressing and minor repairs of clothes as assigned.
• Attend to all sewing requirements for the guests and offer consultations when necessary.
• Work with little or no supervision.
• Report all shortages, damages, maintenance requests, problems and linen/uniform availability to management.
• Maintain close liaison with the laundry service company to ensure the service provided meets the hotel's standards.
• Monitor and maintain the clean and orderly condition of the linen room; ensure security of all hotel property.
• Monitor and maintain designated supply levels.
• Handle complaints by following the instant pacification procedures, ensuring guest satisfaction.
• Promote positive relations with guests and employees.
• Successfully complete the training/certification process.
• Complete inventory of uniforms and hotel linens as assigned.
• Complete special projects involving mending/sewing as assigned.
• Sort and document dirty and clean hotel linens.

PHYSICAL DEMANDS:

• Lifting 50 lbs. Maximum with frequent lifting and/or carrying of objects weighing up to 15lbs.
• Requires walking or standing to a significant degree.
• Talking, hearing, bending and seeing.

SPECIAL SKILLS REQUIRED:

• Ability to do basic arithmetic.
• Basic knowledge of sewing and tailoring repair work.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to exert physical effort in the movement of cleaned/soiled uniforms, guest laundry/dry cleaning and table linens.

EDUCATION REQUIRED:

• High School Diploma or equivalent preferred.

EXPERIENCE REQUIRED:

• Previous seamstress/tailor experience preferred.

LICENSES OR CERTIFICATES:

• None needed.

SALARY RANGE:

• $20.61 - $25.76/hour

BENEFITS INCLUDED FOR FULL-TIME COLLEAGUES:

• Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
• Paid Holidays
• Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
• Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
• Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
• 401k plan with Roth option and employer match
• Free meals while on duty
• Uniforms and cleaning of uniforms (for applicable positions)
• Free and discounted hotel stays
• Discounted parking
• Guidance Resources – company paid benefit for personal counseling

EOE, Including Disability/Veterans



About Langham Hospitality Group


 

A wholly owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

 
LHG's approach to hospitality centers on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.


 

Majestic views of the cityscape, the Chicago River, and Lake Michigan. All housed in a skyscraper designed by renowned architect Mies van der Rohe. Situated in downtown Chicago, our hotel is mere minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park, and Navy Pier. Discover the perfect blend of convenience and stylish comfort only at The Langham, Chicago.