Temporary Conference Services Manager - The Langham, New York

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.



The Langham, New York offers modern luxury on Fifth Avenue and is recognized for its genuine, personalized service in line with the culture and values of Langham Hospitality Group. The hotel boasts spacious guest rooms with views of the Empire State Building, The Gallery event space and fine dining at Ai Fiori.



The Temporary Conference Services Manager coordinates directly with clients, facilitating arrangements of contracted group room block bookings as they relate to sleeping rooms, function rooms, billing, menu preparation, audio visual and other hotel services.

RESPONSIBILITIES AND JOB DUTIES:

• Contact and review with client all details to ensure the successful execution and flow of contracted programs including but limited to: banquet event orders, all food and beverage and meeting needs, ground transportation, special room service needs, group resumes, audio visual and box handling.  
• Meet and greet client, oversee a formal pre-con or informal needs review with appropriate hotel stakeholders.   
• Communicate with team and ensure that all details are correct and represent clients’ expectations to the hotel.  
• Close out file by checking billing, room pick up, thank you letter, processing commissions, rebates, etc.
• On an ongoing basis, review function book to maximize client flow and revenue optimization.
• Prepare and assist in collection of attrition and cancellation fees.
• As business dictates, solicit, book and service catering only corporate business. 
• Assist in annual competitive analysis of banquet costs, development of new menus, food and beverage minimums and meeting rental costs.
• Respond and complete all history requests for the hotel.
• Weekly tracking of all group room pick-ups
• Conduct client site inspections and promote facilities and services. 
• Be aware of the overall set up and implementation of events and meetings.  
• Communicate with relevant departments to ensure proper servicing of accounts. 
• Empowered and empowers colleagues to create remarkable moments for each guest, colleague, visitor or client.
• Provides undivided attention to each guest.
• All other responsibilities assigned by management.

 

PHYSICAL DEMANDS:

• Lifting 30 lbs. maximum with frequent lifting and/or carrying objects weighing up to 10 lbs.
• Tasks require sitting, standing, walking, lifting, reaching, pushing, pulling and grasping.

SPECIAL SKILLS REQUIRED:

• Reading, writing and oral proficiency in the English language.
• Knowledge of Sales and or Catering functions.
• Proficiency in Excel, Word, Outlook.
• Knowledge of various food service styles. (i.e., French service, Russian service, Butler style service)
• Position will be required to work a varied schedule that may include evenings and weekends.
• Ability to carefully analyze client needs and negotiate pricing.
• Interpersonal skills to provide overall guest satisfaction.
• Ensure security and confidentiality of guests and hotel data.
• Enforce hotel's quality procedures, etc.
• Work independently without direct supervision or as a cohesive team.
• Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
• Input and access information into computer.
• Ability to remain calm and courteous with demanding/difficult situations.
• Ability to do basic arithmetic.
• Flexibility to work evenings and weekends when necessary. 

EDUCATION REQUIRED:

• Must have a minimum of a 4-year college degree preferably with an emphasis in Hospitality Management

EXPERIENCE REQUIRED:

• A minimum of 2 years Catering/conference service experience preferred

LICENSES OR CERTIFICATES:

• No special license required. 

Temporary role: ASAP - May 2025

Rate of pay: $1,596.15 – $1,660.00 per week

EOE, including disability/vets