Child Support Specialist

To be considered for this position please visit our website and complete and application: https://www.co.langlade.wi.us/government/employment/

LANGLADE COUNTY JOB DESCRIPTION

CHILD SUPPORT SPECIALIST

Department: Child Support Agency

Reports To: Director of Child Support & Office Coordinator

Grade/Wage: Grade 16, $22.00 to $28.00/hour

FLSA Status/Hours: Non-Exempt, 40 hours per week

Revised: 3/26/2025

Summary:

The Child Support Specialist is responsible for establishing paternity, and establishing, modifying and enforcing court-ordered child support obligations and on-going case management activities. The Child Support Specialist collects information, locates and interviews involved parties, maintains records, and coordinates activities with other departments and agencies.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential function satisfactorily and in a timely manner. The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required or assigned.

• Establishes paternity, child and medical support liability, and reviews child support and health insurance orders through court actions or by negotiating and drafting out-of-court settlements with attorneys and clients.
• Enforces, modifies and monitors a case load for compliance of the child support and health insurance orders by engaging in respectful communication and negotiations. Initiates administrative enforcement actions as available or appropriate and filing for court hearings in accordance with State Statue and Federal guidelines.
• Working with the Courts by preparing and drafting court orders, for approval by the Child Support Attorneys, the Family Court Commissioner or the Branch judges and testifying at court hearings when needed.
• Locates absent parent or alleged father for the purpose of establishing or enforcing child support obligations.
• Uses State and Federal Intergovemmental processes to establish paternity, child support/medical support orders and to enforce child support obligations as set forth by Wisconsin, another State or a Country that the US has child support reciprocity.
• Respectfully communicates and provides direct services to case participants, legal representatives, other child support agencies, and State legislators.
• Attends local/regional trainings, work groups, and meetings to learn and or discuss program changes in order to effectively and efficiently process child support cases with an emphasizes on collections and to explain or educate the child support procedures to child support customers.
• Prepares a variety of documents including court orders, letters and correspondence, KIDS forms and documents, URESA forms, warrants, and official court motions to set support, redirect, enforce, modify, suspend and reinstate child support.
• Works effectively with the Child Support Agency team to meet agency goals.
• Certified for buccal swab collection through contracted laboratory. Coordinate genetic testing arrangements in office and with initiating child support agencies for all parties involved and arrange for testing in Intergovernmental cases (out of State residence) and/or incarceration customers.

Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Minimum: High School diploma or equivalent and one to two years of experience in a related human services field, or any combination of education and experience that provides equivalent knowledge, skills, and abilities.
• Preferred: Bachelor's degree in Sociology, Psychology, Criminal justice, or a related field.

Knowledge, Skills and Abilities:

• Ability to comprehend and interpret a variety of documents including payroll, medical, credit bureau, income taxes and other reports, case records, federal regulations, etc.
• Ability to communicate effectively with attorneys, payroll clerks, Human Resource personnel, clients, judges, law enforcement personnel, counselors, and others verbally and in writing.
• Strong organizational and typing skills.
• In-depth, comprehensive knowledge of the KIDS state-wide computer system and other county and state computer systems including internet resources.
• Ability to define problems, collect data. Establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• A valid driver’s license and vehicle available for required travel.

Technological Skills:

• Working knowledge Microsoft Office Suite.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing duties of this job, the employee must regularly be required to talk and listen.
• The employee frequently is required to stand, walk and sit.
• The employee is occasionally required to reach with hands and arms and stop, kneel and crouch.
• The employee must occasionally lift and/or move up to 50 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Normal office working environment with little or no discomfort from temperature, dust, noise, wetness or the like.
• Walk-in and call-in distractions occur.
• The noise level in the work environment is usually moderate.

Langlade County is an Equal Opportunity Employer. In compliance with the American Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• No weekends

Work Location: In person

Salary : $22 - $28