What are the responsibilities and job description for the Security Operations Coordinator position at Langston Security & Integration, LLC?
Job Description:
We are seeking a highly skilled Security Operations Coordinator to join our team at Langston Security & Integration, LLC. As a key member of our operations team, you will be responsible for assisting the Client Support Manager with daily tasks and coordinating with other team members.
About Us:
Langston Security & Integration, LLC is a leading provider of high-quality low-voltage technology solutions for commercial properties. Our mission is to deliver timely and efficient service while building long-lasting relationships with our customers.
Responsibilities:
- Assist in managing alarm systems for customers, including troubleshooting and coordinating with technical teams.
- Coordinate job scheduling for the field team, ensuring efficient scheduling to maximize productivity and customer satisfaction.
- Accurately document all customer interactions, job details, and service requests in the CRM system.
- Perform audits for alarm panel information and central station information.
Requirements:
- High school diploma or equivalent; associate degree or higher preferred.
- Proven experience in a customer service role, preferably in a technical or service-oriented industry.
- Proficiency in CRM software and Microsoft Office Suite (Word, Excel, Outlook), Adobe Acrobat, personal computers, and smart devices.
