Order Management Specialist

Lanolips is an Australian Lanolin skincare brand, known for The World’s Best Lip Balm. All of our products are made with Australian Lanolin – the only ingredient found in nature that mimics human skin lipids. Natural and Cruelty-Free. We only source lanolin from Australian & New Zealand wool. Lanolin is a natural, renewable & sustainable resource. No petrolatum. No parabens. No artificial fragrance. No mineral oil. No sulfates. No PEG's. No phthalates. No animal cruelty. NO MORE DRY SKIN.

We are looking for an enthusiastic, diligent Order Management Specialist/Administrative Assistant to support the North America Associate Brand Manager with administrative duties. This is a great supportive role with exposure to retail, sales, distribution and logistics.

• An order management specialist must handle many different tasks proficiently, making it ideal for skilled multitaskers who like varied duties. One of the most important order management jobs a specialist performs is order monitoring. This includes tracking orders from creation to completion and looking out for potential delays or disruptions to the order process. By monitoring orders carefully and preventing interruptions, an order management specialist ensures that orders arrive on time.
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• Communication is also a key skill for this job as order management specialists manage communication with vendors. The order management specialist must track orders from vendors, ensure they arrive on time, and speak with vendors about any changes or errors in the process.

Reporting to: Associate Brand Manager – North America

Department: North America Team

Title: Order Management Specialist – North America

Location: New York, NY (Tri-State Area)

Position: Remote* & Part-Time**

•*Periodic in-person meetings with the team in the NYC area

•**15 hours per week

• As part of a small business, the role is very wide and varied

Salary: $25/hr paid monthly

Job Responsibilities include assisting with Brand Management duties including, but not limited to:

• Undertaking daily administrative tasks to ensure the functionality and coordination of the Associate Brand Manager’s activities including but not limited to:

o Filling out forms

o Gathering documentation needed for Retailer Chargebacks

o Coding & filing Invoices

o Preparing & sending out packages

o Determining the best low-cost vendors

o Some invoicing, and checking invoices raised.

o Troubleshooting issues as they arise

• Supporting the Associate Brand Manager in organizing various projects

• Assisting in formatting and selecting marketing imagery for promotional purposes

• Inputting and Analyzing sales data across multiple retailers

• Updating spreadsheets and inventories regularly

• Preparing, formatting and editing a range of documents and presentations across Excel, Word, and PowerPoint

• Assisting in the organizing of promotional events and retailer visits

• Communicating to the Australia Head Office Accounts team on required documents.

• Review receiving notifications from our warehouse and make sure quantities match in our system

• Evaluating potential retailers through FAIRE and other avenues

• Check costs at the end of each month to make sure they match our price list

• Process repacking jobs including instructions, labels, and ensuring completion

• Other reasonable duties that arise within the company.

Qualifications:

• At least 3-5 years’ experience in a similar role, preferably skincare or cosmetics

• Detailed-oriented with a focus on accuracy and attention to detail

• Effective written and verbal communication skills

• Proficiency in Microsoft applications including Outlook, Word, with extra emphasis on Excel, Google with the ability to learn new applications quickly

• Demonstrate ability to multi-task and adhere to deadlines

• Resourcefulness and creativity to accomplish tasks

• Strong organizational skills with a detail-oriented approach

• Effective written and verbal communication skills

• Self-starter and able to work independently

• Located in the NYC area