FT Professional Support - Student Records Support Specialist

Job Summary:

This position is responsible for processing and maintenance of student academic records within the student information system (SIS), which includes but not limited to; evaluation and processing of admissions applications, program changes, grade changes, registration, release of information forms, residency determination and maintenance, and student type maintenance. In collaboration with the K-12 and Student Finance departments, process Dual Enrollment permission forms, including registration, and complete enrollment reporting utilizing the Argos reporting system. Lead the cross-departmental Identity Theft Committee, which includes the Director of Information Security and employees from Financial Aid, Student Finance, the Department of Public Safety, and the Registrar’s Office. This position is also responsible for admission application set-ups and maintenance within Banner, as well as running data integrity reports using Argos and UC4 reporting tools to audit student records for accuracy, fraud, or duplication of accounts.

Using independent analytical decision-making, review and access student data to maintain accuracy of student records within Banner. Collaborate with the Registrar and Associate Registrar in developing and/or maintaining operating procedures, training materials, and compliance/data integrity safeguards for these processes. This position is required to stay current on changes to federal or state law that pertains to, or could impact academic records and dual enrollment. Support and train college personnel on these regulatory requirements and processes when applicable. Through exceptional service, the Student Records Support Specialist will serve as an expert for staff, students, and the general public on topics within the Registrar’s office. Staff will be required to answer the department phone line, respond to department emails, and represent the Registrar’s Office at college events as needed.

Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community.

Final candidates will be subject to a criminal background check as part of the employment process.

Required Qualifications:

Associate's Degree or equivalent combination of education and experience.

Demonstrated work experience in customer service

Demonstrated experience working in an office setting

Preferred Qualifications:

Bachelor’s Degree

Experience working with records

Experience with diverse populations

Experience working in a higher educational setting

Lansing Community College prohibits sex discrimination in any educational program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at lcc.edu/consumer-information/equal.html.