What are the responsibilities and job description for the Commercial Account Manager-AMER position at Lansweeper?
Lansweeper is a fast-growing SAAS scale-up helping businesses better understand, manage, and protect their IT devices and network. We empower our customers with accurate data and actionable insights about their technology environment. We currently discover and monitor around 100 million connected devices from 25,000 customers , including Mercedes, Michelin, Sony, Carlsberg, Nestlé, IBM, Maersk and Samsung to governments, banks, NGOs, and universities, driven by its 300 strong teams in Belgium, Spain, Italy, Ireland, UK, Canada and the USA. Over 90% of our customers renew their subscriptions every year and we onboard 250 new customers every month.
This role focuses on managing the full post-sales lifecycle, including renewals, upselling, and delivering a seamless customer experience . You’ll be a trusted advisor to your set of clients and play a key role in our brand new GTM strategy.
Key Responsibilities
Client Retention & Renewal Management
Ensure a high renewal rate by maintaining strong client relationships, addressing challenges proactively, and guiding clients through the renewal process
Monitor account health and take actions to mitigate churn risks together with Digital Customer Success, thanks to product behavior insights
Upselling & Revenue Growth
Collaborate with clients to understand their business goals and advise them on how to use the platform to maximize business value.
Identify opportunities to expand usage and introduce additional features or product tiers that align with their needs
Relationship Building & Stakeholder Engagement
Serve as the primary point of contact for your own book of business, ensuring they receive consistent communication and adequate attention
Customer Advocacy & Success
Work closely with the Customer Success & Technical Support team to ensure clients achieve their desired outcomes and successfully adopt the platform
Act as the client’s advocate within the organization, relaying feedback to Product and Support teams to enhance offerings
Performance Tracking & Reporting
Maintain accurate and up-to-date account records in CRM systems (e.g., Salesforce)
Qualifications
What you bring to the table :
2 years of experience in a customer-facing role
Ability to manage a large volume of accounts efficiently while delivering personalized service
Track record of achieving high renewal rates and driving upsell opportunities
Excellent relationship-building, communication, and problem-solving skills
Sales efficient thanks to being process & detail-oriented
Proficiency in CRM tools (e.g., Salesforce) and a good understanding of SaaS business models and metrics
Going for gold?
Experience in SaaS or software sales?
Multilingual? Capabilities in Spanish, French, German or Portuguese?
Resilient? Thriving in a fast-paced environment with a results-driven approach?
Experience working for a multi-cultural company?
US : Diversity Statement – Equal Employment Opportunity
It is Lansweeper’s policy to provide equal employment opportunity to all applicants and employees. Lansweeper disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.
