What are the responsibilities and job description for the Commercial Account Manager position at Lansweeper?
Lansweeper is a fast-growing SAAS scale-up helping businesses better understand, manage, and protect their IT devices and network. We empower our customers with accurate data and actionable insights about their technology environment. We currently discover and monitor around 100 million connected devices from 25,000 customers , including Mercedes, Michelin, Sony, Carlsberg, Nestlé, IBM, Maersk and Samsung to governments, banks, NGOs, and universities, driven by its 300 strong teams in Belgium, Spain, Italy, Ireland, UK, Canada and the USA. Over 90% of our customers renew their subscriptions every year and we onboard 250 new customers every month.
This role focuses on managing the full post-sales lifecycle, including renewals, upselling, and delivering a seamless customer experience . You'll be a trusted advisor to your set of clients and play a key role in our brand new GTM strategy.
Key Responsibilities
Client Retention & Renewal Management
- Ensure a high renewal rate by maintaining strong client relationships, addressing challenges proactively, and guiding clients through the renewal process
- Monitor account health and take actions to mitigate churn risks together with Digital Customer Success, thanks to product behavior insights
Upselling & Revenue Growth
Relationship Building & Stakeholder Engagement
Customer Advocacy & Success
Performance Tracking & Reporting
Qualifications
What you bring to the table :
Going for gold?
US : Diversity Statement - Equal Employment Opportunity
It is Lansweeper's policy to provide equal employment opportunity to all applicants and employees. Lansweeper disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.
