Administrative Support Representative (shift 6:00am - 2:30pm)

TO ADMINISTRATIVE SUPPORT REPRESENTATIVE AURORA, CO

Lanter is hiring an Administrative Support Lead for our team in Aurora, CO.

Under general supervision, the Administrative Support Lead is responsible for communication via phone, email, and text to customers, carrier partners, dockworkers, management, and office staff members. Responsibilities will include general filing, sorting, scanning, reporting, and other assigned duties.

Shift: Monday thru Friday 6:00am to 2:30pm

The ideal candidate will embody our company's Non-Negotiables:

• Walk in Humble Confidence - We are experts at what we do, but we never assume we know everything.
• Be Open, Honest and Respectful - We say what has to be said in a tactful, courteous way.
• Be Fearless - We never fail, we only learn.
• We are One Team - We achieve more together by collaboration and consensus.
• Delivery on Commitments - We do what we say we will do.
• We have a Passion to Serve - We are dedicated, hardworking individuals who provide exceptional service to our customers and to each other.
• We put Safety First - We prioritize the safety of our team members and customers above all else in our business.
• We Strive for Operational Excellence - We are dedicated to a culture of continuous improvements, driving quality and productivity.

Responsibilities:

• Demonstrates positive attitude and courteous, friendly service to all internal team members and external clients by responding promptly and efficiently to inquiries, requests, and concerns.
• Be the front-line support and direct contact for customers, carrier partners, dockworkers, management, and office staff members.
• Maintain accurate records and shipment details for customers, carrier partners, dockworkers, management, and office staff members.
• Follows all processes for Engines and Transmissions. Maintain accurate records and contact dealers on a case-by-case basis to verify delivery.
• Provides administrative support for the entire team and carrier partners to ensure efficient operation. Main job functions and responsibilities include LTL, No Label freight and misdirect as well as all OEM late reports.
• Accurately produces, receives, sorts, and provides appropriate paperwork to individuals and teams in a timely manner or when requested.
• Maintain general office files as it relates to our business. Sort and file BOL's for all OEM's.
• Protects company assets, including confidential and proprietary information in accordance with company RXO and client policies and procedures.

Competencies:

• Superior verbal and written communication skills with internal and external customers at all levels.
• Candidate and team focused.
• Organizational skills.
• Ability to work independently, take initiative and problem solve while applying critical thinking process to decisions.
• Technical skills, including intermediate to advanced skills in Microsoft Office Suite, especially Outlook, Word, Excel, and PowerPoint.

Required Education and Experience:

• High school diploma, GED, and/or equivalent experience.
• Two plus years of administrative and/or customer service experience.
• Final mile logistics, warehouse and/or automotive experience is a plus.

EEO Statement:

Lanter Delivery Systems provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Lanter Delivery Systems complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Lanter Delivery Systems expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Lanter Delivery Systems steam members to perform their job duties may result in discipline, up to and including discharge.