Operations Manager (Cross Dock Operations)

Operations Manager

Founded in 1981, Lanter Delivery Systems is a national logistics company and a leader in overnight, unattended delivery of auto, agricultural and industrial parts from their customer's distribution centers to dealer locations. In the 21st century we live in a business culture that demands cost and logistical efficiencies combined with increased productivity. Lanter's strategic, process driven approach has been embraced by the marketplace and is setting new standards in the automotive and agricultural manufacturing marketplace. We see a bright future on the road before us and we are very excited about bringing our solutions to a variety of new industries.

The ideal candidate will embody our company's Non-Negotiables:

• Walk in Humble Confidence - We are experts at what we do, but we never assume we know everything.
• Be Open, Honest and Respectful - We say what has to be said in a tactful, courteous way.
• Be Fearless - We never fail, we only learn.
• We are One Team - We achieve more together by collaboration and consensus.
• Delivery on Commitments - We do what we say we will do.
• We have a Passion to Serve - We are dedicated, hardworking individuals who provide exceptional service to our customers and to each other.

The Operations Manager is responsible for providing cooperative leadership and managing processes to facilitate the maximization of resources to achieve all expectations regarding service, teamwork, safety, compliance, and revenue.

Responsibilities

• Display a positive attitude and provide courteous, friendly service to all internal team members and external clients by responding promptly and efficiently to inquiries, requests, and complaints.
• Demonstrate knowledge and understanding of Lanter Delivery Systems Non-Negotiables and apply the concepts daily.
• Maintain receiving and distribution operations by initiating, coordinating, and enforcing programs, operational and personnel policies and procedures.
• Leverage the team to provide outstanding service for all customers, direct and preferred carriers, responsible for the overall customer experience.
• Exceed customer satisfaction by managing distribution operations for on-time, error free deliveries.
• Work with transportation companies to achieve on-time, accurate deliveries.
• Lead the recruitment, selection, hiring, training, and development of all cross-dock team members. Ensure all team members have the tools and resources needed to be successful.
• Manage cross-dock team members for optimal performance, including but not limited to coaching, discipline and termination as outlined in company policies and procedures.
• Enact contingency plans as needed; identify potential issues and analyze problems to determine appropriate outcomes. Follow up in a timely manner.
• Develop time sensitive reporting for customers and analyze reports for best solutions to problems.
• Improve the operational systems, processes, and policies in support of Lanter Delivery Systems mission. Support customer and management reporting, information flow and management, business processes and organizational planning.
• Responsible for operational contributions to maximize profitability, control cost, and improve efficiencies overall. Identify, evaluate, and build new business opportunities; provide guidance on operational changes required to support these opportunities.
• Safeguard cross-dock operations and contents by establishing and monitoring safety and security procedures and protocols.
• Responsible for accident response; serve as first point of contact when an incident occurs, instruct team members regarding proper actions to take to ensure safety of all team members and customers. Manage reporting as required by OSHA.
• Protect company assets and confidential information in accordance with company policies and procedures, including but not limited to client, team member, and proprietary company information.

Requirements

• Superior verbal, written, and listening communication skills with people at all levels.
• Strong, results-driven leadership skills.
• Analytical; ability to problem solve and apply critical thinking to decisions.
• Organizational skills.
• Ability to work independently and take initiative.
• Technical capacity
• Exp in transportation, supply chain, warehouse management, cross-dock, or related experience. required.
• Proven successful leadership experience.
• Strong knowledge of all Microsoft Office programs.

Lanter Delivery Systems is proud to be an equal opportunity and affirmative action employer regardless of race, color, gender, age, sexual orientation, gender identity, religious beliefs, marital status, genetic information, national origin, disability or protected veteran status.