Director of Knowledge Management, Member Services

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.

About You:

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.
• You thrive in a Team Environment. Collaboration is key in innovation and creating change.
  
  

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life.

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

Knowledge Management Director, Member Services

The Knowledge Management Director, Member Services will lead the development and implementation of knowledge management strategies to enhance service delivery, operational efficiency, and organizational learning within the MS department. This role will involve overseeing the creation, sharing and utilization of knowledge assets to foster a culture of continuous improvement and innovation. The Knowledge Management Director, Member Services will play a key role in growing and transforming our service delivery and operation.

Location: Dallas, TX | On-site Full Time

Responsibilities:

• Design and implement a comprehensive knowledge management strategy aligned with member services’ goals and objectives.
• Lead a team of knowledge management professionals, providing guidance and support to foster a collaborative environment.
• Establish and promote systems and processes for capturing, storing, and disseminating information knowledge.
• Work closely with cross-functional teams to identify knowledge needs and leverage existing knowledge to improve service delivery.
• Develop metrics to assess the effectiveness of knowledge management initiatives and report on outcomes to senior management.
• Stay current with industry trends and emerging technologies to continuously enhance knowledge management practices.
  
  

Requirements:

• Bachelor’s degree in information management, Business Administration or related field; Master’s degree preferred.
• Minimum of 7 years of experience in knowledge management or related field, with at least 3 years in a leadership role
• Strong understanding of knowledge management principles and practices.
• Proficiency with content management systems (CMS); Knowledge Base Platforms; Project Management Software; Learning Management Systems (LMS)
• Excellent leadership, communication, and interpersonal skills
  
  

Key Competencies:

• Ability to analyze data and develop actionable insights.
• Ability to communicate effectively with diverse stakeholders
• Ability to set clear direction and inspire others to achieve goals.
• Strong project management skills and the ability to manage multiple initiatives.
  
  

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave
  
  
  
  

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.