What are the responsibilities and job description for the Program Manager position at Lantern?
Application Deadline: 21 February 2025
Department: Delivery
Employment Type: Full Time
Location: Denver, Colorado
Description
We are seeking an experienced Program Manager to join our team at Lantern. The Program Manager plays a pivotal role in realizing revenue streams for our Studio. This is a multifaceted role encompassing: Delivery operations, reporting and communication and client relationships. The role collaborates with several other leaders within the Studio including Practice Leads, Delivery Management and Account Management.
The role operates in large, key accounts often with multiple stakeholders and multiple commercial engagements. This role is client facing, often building key relationships within our client base. The primary objective of this role is to ensure we deliver a professional experience and our clients receive value from the solutions we commit to deliver. Anticipated travel for this role is less than 10%, with a mix of in-person team meetings and client visits.
Key Responsibilities
Program Execution
At Lantern, our company culture stands as the bedrock of our success and a source of pride for our teams. We firmly believe that a culture founded on trust forms the basis for enduring relationships with clients, colleagues, and partners.
Within this culture, we nurture an environment of respect, inclusion, and belonging, fostering collaboration among inspired teams. We prioritize the well-being of our colleagues, the success of our clients, and our positive impact on society.
Embracing a growth mindset where curiosity thrives, we celebrate excellence and value individuals who inspire and mentor others, elevating the collective. Our driving force lies in personal and business growth. We go above and beyond to surprise and delight our clients, delivering tangible business value. In facing challenges, we make tough choices and solve complex problems to positively influence our clients, their customers, and the world at large.
As a Microsoft services partner, we hold ourselves to the highest standards of technical excellence. This commitment to quality is evident not only in our work but also in how we support and empower our employees. At Lantern, our culture mirrors our core values and unwavering dedication to realizing our purpose and vision, making it a dynamic and fulfilling workplace. Together, we transcend the ordinary and achieve extraordinary results.
Department: Delivery
Employment Type: Full Time
Location: Denver, Colorado
Description
We are seeking an experienced Program Manager to join our team at Lantern. The Program Manager plays a pivotal role in realizing revenue streams for our Studio. This is a multifaceted role encompassing: Delivery operations, reporting and communication and client relationships. The role collaborates with several other leaders within the Studio including Practice Leads, Delivery Management and Account Management.
The role operates in large, key accounts often with multiple stakeholders and multiple commercial engagements. This role is client facing, often building key relationships within our client base. The primary objective of this role is to ensure we deliver a professional experience and our clients receive value from the solutions we commit to deliver. Anticipated travel for this role is less than 10%, with a mix of in-person team meetings and client visits.
Key Responsibilities
Program Execution
- Deliver revenue streams as defined in Statement (s) of Work, by directly managing projects or leading Delivery Managers assigned to your program.
- Forecast revenue by accurately scheduling consulting resources as defined by booked commitments and objectives of Studio defined by the Delivery Studio Executive.
- Identify and manage variances from contract value across your program’s portfolio of projects.
- Manage revenue leakage on an ongoing basis.
- Facilitate communication within consulting team to set priorities and understanding of expectations.
- Report delivery execution metrics to client as defined by client or by delivery innovation velocity guidelines.
- Report to Studio management. Provide regular updates on Program status, key metrics and risks / issues.
- Partner with Practice Leads to ensure efficient mobilization of resources.
- Partner with Practice Leads to ensure high quality delivery.
- Partner with Practice Leads to resolve consultant issues.
- Establish and review project and capacity plans with Practice Leads and Delivery Management.
- Oversee a backlog of work, prioritized by the client, to meet project and capacity plan goals.
- Optimize staffing, workforce planning, and utilization management, including working with other members in delivery to resolve resource conflicts.
- Assist the Account Executive with developing Account Management Plans.
- Assist the Account Executive with client communications.
- Partner with Account Executives on expanding existing engagement or growing into other areas within a client.
- Build and maintain a productive relationship with the client.
- Act as a primary point of communication with the client throughout program execution, including financial status reporting.
- Work with client to set priorities for our consulting team.
- Manage client expectations for program execution.
- Strong consulting skills gained through experience in a consulting organization, preferably in technology.
- Excellent communication and customer service skills. Equally comfortable communicating across a broad spectrum of individuals, from technical staff to C-level executives.
- Proven track record of managing a portfolio of diverse initiatives at a client, balancing budget, schedule and resource demands to the overall satisfaction of the client and financial success of the program.
- Experience in all phases of product, software, and testing lifecycles.
- Able to serve as a liaison between both business and technical teams.
- Solid knowledge and practical experience in software delivery: Agile, Scrum, Kanban, Waterfall.
- Proficient user of modern workplace tools such as Microsoft Teams, SharePoint, Outlook, Microsoft Office and Power BI.
- Capacity Plan Variances within expected Delivery Studio Executive boundaries
- Managed Services variances within expected boundaries
- Forecasted revenue accurately reflects booked backlog approved variances
- Billable hours to forecasted hours weekly variance within expected variances
- Resource utilization within the guidelines of Leadership Team
- Client and team member satisfaction survey results
- Applicant will have the following skills:
- Technically competent with modern workplace tools such as Microsoft Teams, SharePoint, Outlook, Microsoft Office and Power BI.
- Experience in lightweight project management tools such as Planner or Microsoft Project.
- Experience or ability to quickly pick up the ability to help manage a backlog of work in Azure DevOps, Asana, Jira or similar tool.
- While this position is not a technical contributor role, it is desirable for the candidate to have some background in Microsoft technologies from one or more of the following practices:
- Modern Work (SharePoint, Microsoft Teams, Co-Pilot)
- Business Analytics (Power BI, Fabric)
- Data Platform (Azure Databricks, Synapse, Data Factory)
- Low Code (Power Apps, Power Automate, Nintex)
- Intelligent Applications (custom applications)
- Cloud Infrastructure (Azure)
At Lantern, our company culture stands as the bedrock of our success and a source of pride for our teams. We firmly believe that a culture founded on trust forms the basis for enduring relationships with clients, colleagues, and partners.
Within this culture, we nurture an environment of respect, inclusion, and belonging, fostering collaboration among inspired teams. We prioritize the well-being of our colleagues, the success of our clients, and our positive impact on society.
Embracing a growth mindset where curiosity thrives, we celebrate excellence and value individuals who inspire and mentor others, elevating the collective. Our driving force lies in personal and business growth. We go above and beyond to surprise and delight our clients, delivering tangible business value. In facing challenges, we make tough choices and solve complex problems to positively influence our clients, their customers, and the world at large.
As a Microsoft services partner, we hold ourselves to the highest standards of technical excellence. This commitment to quality is evident not only in our work but also in how we support and empower our employees. At Lantern, our culture mirrors our core values and unwavering dedication to realizing our purpose and vision, making it a dynamic and fulfilling workplace. Together, we transcend the ordinary and achieve extraordinary results.
