Medical Device Lead Field Service Engineer

Main Responsibilities

Onsite System Implementation, Configuration, and Customer Acceptance

·        Technical lead for onsite installation, configuration and acceptance

·        Technical service lead for the onsite mechanical installation team

·        System software, hardware, and network configuration of product devices (wired/wireless)

·        System client / server Database implementation with archive and remote backup configuration

·        Coordinate system implementation on hospital LAN and connectivity to remote DICOM devices (TPS, TDS, TMS)

·        Assist hospital IT with configuring system on hospital LAN and within hospital-based cybersecurity, encryption, and AD requirements.

·        Perform product acceptance testing and calibration according to product acceptance procedures and measure the product’s performance against products baseline specifications.

·        Perform customer technical training on operating and performing routine QA on system.

·        Complete supporting technical documentation and reporting

·        Travel requirements 50-75%

Pre-Installation Project Planning

·        Coordinate with hospital IT staff to complete the necessary IT survey documentation prior to system installation. Including cybersecurity, PHI (if applicable), encryption, DoD, WIFI, BT, QoS, etc. requirements.

·        Coordinate with hospital staff on all necessary pre-installation electrical, power backups, remote access, and network requirements for implementation of computer/hardware.

·        Assist in the creation of technical drawings and manuals including cabling, computer topology, and network diagrams.

·        Coordinate and support LAP hardware and clinical implementation during the project planning process.

Offsite Onsite Technical Support

·        Serve as advanced remote support and provide triage training for help desk

·        Support clinical team with onsite support and post commissioning onsite service support for software and computer hardware troubleshooting and resolution.

·        Onsite and remote software upgrades and remote configuration of system hardware and software components.

·        Remote position with travel required 50-75% including some weekends

Qualifications

EDUCATION/CERTIFICATION:

·        BS in related fields: medical physics, computer science, electrical engineering, computer information systems, biomedical engineering or equivalent

·        Related certifications Preferred: Networking certification, Cybersecurity certification, Database, Server certifications.

REQUIRED KNOWLEDGE:

·        Cybersecurity

·        Wired and Wifi Networks

·        Client/server architecture

·        PC and network administration

·        Knowledge of switches and routing

·        DICOM knowledge preferred

·        Experience in AD administration

·        Database administration

·       Computer systems hardware and cabeling

·        Radiation Therapy and hospital IT network requirements knowledge preferred.

SOFT SKILLS:

·        Excellent written and verbal communication skills and intercultural competence

·        Highly technical, analytical thinking, quick comprehension, action, and quality awareness

·        Good documentation practices, organization, and process oriented

·        Understanding of proper behavior and discretion in a hospital

·        Team player with the ability to work independently.

·        Good customer service relationships and solution oriented.

·        Comfortable communicating with hospital personal (i.e. Medical Technologists, Physicists, and

Doctors)