Wellness Concierge & Project Coordinator

Are you ready to take the lead in an exciting new role, make a meaningful impact, and help create a one-of-a-kind guest experience? At Lapis & Oak Spa and Salt Lounge, we believe in delivering wellness that’s authentic, accessible, and transformative. We're looking for a driven Wellness Concierge & Project Coordinator to bring creativity, passion, and structure to this brand-new position—designed to shape the future of our guest experiences and wellness initiatives.

If you're ready to embrace challenges, spark new ideas, and take ownership of your work, this is your moment to shine!

Why Join Us? At Lapis & Oak, we’re more than just a spa—we’re a community dedicated to enhancing well-being for both our guests and team members. When you join us, you’ll:

• Lead with Impact: Be at the forefront of building processes and initiatives that elevate guest satisfaction and loyalty.
• Grow with Purpose: This new role offers opportunities for innovation, personal growth, and career development.
• Thrive in Wellness: Enjoy a positive, supportive culture that values authenticity and excellence, along with exciting perks like discounts on services and wellness incentives.

What You’ll Do: As our Wellness Concierge & Project Coordinator, you’ll make a difference every day by:

• Welcoming guests with warmth and professionalism, fostering lasting connections through personalized service.
• Managing memberships, retention strategies, and guest satisfaction initiatives to create loyal, lifelong clients.
• Leading special projects, wellness initiatives, and events that innovate and enhance our offerings.
• Supporting front desk operations by guiding the team, overseeing guest recovery efforts, and providing mentorship to ensure seamless day-to-day operations.
• Taking ownership of administrative responsibilities, including managing booking systems, updating protocols, and assisting in operational tasks.

What We’re Looking For: We’re searching for someone who shares our passion for wellness and our commitment to exceptional service. To succeed in this role, you’ll need:

• A self-starter mindset and a proactive approach to problem-solving.
• Outstanding communication, organizational, and multitasking skills.
• A passion for guest satisfaction and a love of creating positive experiences.
• Experience in spa, wellness, or hospitality environments is a plus—but we value enthusiasm and initiative just as highly!

This Is More Than a Job—It’s an Opportunity. If you’re excited about building something new, making a difference in people’s lives, and joining a team that’s passionate about wellness, we’d love to meet you. Apply today, and let’s create something amazing together!

ESSENTIAL QUALIFICATIONS

Customer Service Expertise:

• Proven ability to deliver exceptional guest experiences in a customer-facing role, preferably in spa, wellness, or hospitality settings.

Strong Communication Skills:

• Excellent verbal and written communication skills to effectively interact with guests and support team members.

Project Management and Organization:

• Strong organizational skills and the ability to manage multiple tasks, prioritize projects, and meet deadlines.

Technical Proficiency:

• Familiarity with booking and scheduling software (such as Vagaro, MindBody, or similar platforms) and proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).

Problem-Solving Ability:

• A solution-oriented mindset to address guest complaints, resolve issues, and improve customer satisfaction.

Leadership Traits:

• Ability to mentor and guide front desk staff, ensuring adherence to high guest recovery and engagement standards.

Self-Starter Mindset:

• Demonstrated ability to work independently, take initiative, and create structure in a new position.

Attention to Detail:

• Precision in managing administrative tasks, maintaining records, and ensuring accuracy in booking and financial transactions.

Professionalism:

• Well-groomed appearance, excellent phone etiquette, and a polished demeanor to represent the spa’s high standards.

Physical Stamina:

• Ability to stand for extended periods and occasionally lift up to 40 pounds.

PREFERRED QUALIFICATIONS

Industry Experience:

• Previous experience in a luxury spa, wellness center, or hospitality environment.

Knowledge of Retention Strategies:

• Experience managing memberships, loyalty programs, or customer retention efforts.

Creative Thinking:

• Ability to propose and implement new ideas for wellness initiatives and guest engagement.

Familiarity with Spa Software:

• Knowledge of systems like Zenoti, SpaSoft, or HotSOS is a plus.

Educational Background:

• High school diploma or equivalent required; higher education or vocational training in hospitality, wellness, or business administration is a bonus.