What are the responsibilities and job description for the Commercial Lines Insurance - Client Service Associate position at Lapointe Insurance Agency?
About us
Lapointe Insurance Agency is a dynamic, client-focused independent insurance agency based in Fall River, MA. Our mission is to provide exceptional insurance solutions by building strong relationships with lenders, business professionals, and our shared clients. We focus on delivering efficient and mutually beneficial services in a collaborative and supportive environment.
Work Environment:
- Growth opportunities
- Casual dress code
- Relaxed and professional atmosphere
- Modern office setting
- Hybrid work options available after training
Why Join Us?
If you are enthusiastic, detail-oriented, and eager to build a successful career in the insurance industry, Lapointe Insurance Agency offers the perfect environment to grow. Become part of a supportive and innovative team that values your contributions.
Lapointe Insurance Agency is seeking a full-time Client Service Associate to join our Commercial Lines team in Fall River, MA.
We are seeking a full-time Client Service Associate to join our Commercial Lines team. This entry-level role is ideal for individuals interested in starting or growing a career in the insurance industry. You will play a key role in supporting our client service team by delivering high-quality support and communication to our clients.
Duties and Responsibilities:
The daily responsibilities of this position include, but may not be limited to, the following:
- Contact clients regarding policy renewals, updates, or cancellations
- Answer client questions regarding billing and basic insurance coverage
- Maintain accurate client information in our account management system
- Work with Client Relations Managers and service centers to resolve client concerns
- Apply problem-solving skills and insurance knowledge to assist clients effectively
- Prioritize and manage tasks in a fast-paced environment
Skills:
- Property & Casualty Insurance License required within first year of employment
- Preferred: 2–5 years of experience in the insurance industry
- Excellent verbal and written communication skills
- Strong customer service orientation with the ability to set realistic expectations
- Self-motivated with the ability to work independently and within a team
- Proficient in Microsoft Office and comfortable navigating multiple computer systems
- Highly organized with strong attention to detail
- Willingness to learn new programs and concepts
Ability to Commute: Must be able to reliably commute to Fall River, MA 02720 (Required)
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Life insurance
- Paid time off
- Parental leave
Schedule:
- Monday to Friday
Experience:
- insurance: 2 years (Preferred)
- Microsoft Office: 1 year (Preferred)
License/Certification:
- Property & Casualty License (Preferred)
Ability to Commute:
- Fall River, MA 02720 (Required)
Ability to Relocate:
- Fall River, MA 02720: Relocate before starting work (Preferred)
Work Location: In person
Salary : $50,000 - $60,000