Optical Manager

Lappen Eye Care is a highly successful, optometry practice, which aligns itself towards a common goal of delivering world-class eye-care results for its patients and the Pittsburgh area communities. We are a private, multi-location Optometric practice that is seeing significant growth and are looking for top-notch team members with the passion, energy, focus and commitment to excel in this type of environment. The average work week will be approximately 40 hours/week.

Position Overview:

Our team is growing, and we are hiring an experienced Optical Retail Manager to oversee and manage our Optical.  In this role you will drive exceptional customer satisfaction, manage day – to – day operations and lead and develop a team of dedicated optical professionals. In this role you will be responsible for the following: 

• Recruit, train, mentor and supervise a high-performing team of optical associates.
• Foster a positive work environment encouraging collaboration, accountability, and professional growth.
• Set sales targets and motivate staff to meet and exceed those goals.
• Prepare schedules and ensure they are communicated and adjusted, when needed, in a timely manner to meet staff coverage objectives.
• Lead staff meetings and cascade communications from leadership to ensure all associates stay informed.
• Stay informed on industry trends and technologies and leverage that information to develop teams’ knowledge and skills.
• Oversee stock levels and work with the inventory specialist to order new eyewear products and merchandising as needed. 
• Champion a customer centric culture and manage customer complaints and issues promptly and in a professional manner from identification to resolution.
• Manage staff conflicts, complaints, and problems.
• Ensure compliance with various health and safety regulations.
• Collaborate with the general manager.
• Additional responsibilities as assigned to support the overall success of the office.

Required Skills

• High School Diploma or GED, college degree preferred.

• 3 years of experience in retail supervisory roles with a track record of achieving sales targets

• Excellent interpersonal communication skills

• Exceptional customer service skills and commitment to a positive shopping experience

• Knowledge of eyewear products, industry trends and optical technologies

• Ability to stay organized and manage time effectively.

• Strengths in leadership, management, team building, and proactive problem-solving

• Adhere to company policies on attendance, dress code and workplace safety.