Hotel Front Desk Agent

Hotel Front Desk Agent, Palestine, TX

SERIOUS INQUIRIES ONLY!

NO PHONE CALLS PLEASE.

Guest Service Reps/Front Desk greet guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to departing guests. Answer phone calls. Assist guests with issues as needed. Collecting payment at time of arrival.

We are looking for candidates who have a contagious smile and a positive attitude; who are reliable, flexible, detail-oriented, accountable, and have a strong work ethic. You must be passionate about guest satisfaction and take pride in your accomplishments to be a successful member of our team.

This is a part-time position that will work into a full time position. The shifts are, 7am - 3pm, 3pm -11pm and 11pm - 7am. Being able to work weekends and holidays is a must. Schedule may include weekends and holidays, as we are open 365 days a year. Schedule may include more than one shift, e.g. 2 morning shifts and 1 evening shift.

Overnight and morning shifts are required to handle breakfast Monday - Friday.

DUTIES & RESPONSIBILITIES

• Greets, registers, and assigns rooms to guests.
• Handles confidential information, including guest records, with a high degree of integrity.
• Promptly and effectively deals with guest requests and complaints.
• Answers and routes calls as appropriate; takes guest messages with accuracy.
• Responsible for cash drawer contents and transactions during shift.
• Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
• Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
• Assists with sales and marketing efforts as directed by the General Manager.
• Offers and properly handles requests for wake-up calls.
• Records pertinent guest information in the pass on log.
• Assist in replenishing continental breakfast as needed and keeping breakfast area clean Monday - Friday. (Will have to have or get a food handlers card)
• Ensures common area/lobby is clean.
• Performs laundry functions as directed, when needed.
• Other duties assigned.

EDUCATION, EXPERIENCE, LICENSURE, & CERTIFICATION

• Flexible schedule
• Must be available Weekends and Holidays
• Highly energetic, go-getter, motivated individual
• Willing to take initiative and work with little direction.
• Previous hospitality industry experience preferred but not required.
• Excellent interpersonal and communication skills with strong customer/client focus essential.
• Strong problem-solving skills
• Ability to work in a fast-paced, high-pressure environment.
• Ability to shift and manage multiple priorities.
• Results driven focus and ability to work through to completion in a timely manner.
• Adaptable to change.

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.
• Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.
• Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
• Knowledge of and ability to appropriately interpret and follow policies and procedures.
• Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral written.
• Skill in the use of personal computers and related software applications.
• Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

Required education:

• High school or equivalent

Job Types: Full-time, Part-time

Pay: From $10.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Rotating weekends

Application Question(s):

• What DATE are you able to start working?
• What days of the week can you NOT work?

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Palestine, TX 75801 (Preferred)

Ability to Relocate:

• Palestine, TX 75801: Relocate before starting work (Preferred)

Work Location: In person

Salary : $10