(AGM) Assistant General Manager

```Job Summary```Responsibilities:

Responsible for assisting the General Manager in directing and overseeing all operational

activities and departments in the hotel in order to maximize revenue, deliver a positive guest

experience, and provide exceptional customer service for the guests. Coordinates the

activities of hotel personnel as directed and provides support to the General Manager by

performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists in training new associates and newly promoted associates.
• Plans, schedules, assigns, directs, and reviews associate’s work.
• Reviews and approves direct report’s time and attendance records.
• Conducts or assists in conducting staff meetings.
• Adheres to all franchise and company procedures and regulations as well as standard

operating procedures.

• Assists the General Manager with counseling associates.
• Fulfills Manager on Duty shifts.
• Assists and/or leads revenue management with the implementation and execution of

programs to ensure that the hotel's room occupancy and Average Daily Rate

objectives are met.

• Strives to increase the level of guest satisfaction by delivery of an improved product

through employee development and quality image.

• Addresses complaints, identifies and resolves problems in a timely manner; may

develop alternative solutions; use reason when dealing with emotional topics and/or

situations.

• Assists in the development and implementation of goals, policies, procedures, and

priorities relating to the area(s) of responsibility.

• Carries out supervisory responsibilities under IMM policies and

procedures, applicable federal and state employment laws and regulations.

• Assists in safety training ensuring associates are aware of safety and health

requirements, wearing and/or using personal protective equipment (PPE) as

necessary, MSDS compliance, and in meeting other applicable OSHA requirements.

• Performs quality assurance (QA) requirements for areas of responsibility.
• Thoroughly understands and implements the Brand service culture.
• Ensures orientation for new team members is thorough and completed on time.
• Assists team members in understanding guest service results; develops and follows-up

on improvement plans and expands strengths.

• Assists the GM in developing the hotel budget and capital expenditure plans.
• Assists the GM in directing and overseeing all operational activities and departments in

the hotel to maximize revenue to deliver a positive experience and provide

exceptional customer service for guests.

• Ensures a viable key control program is in place.
• Remains highly visible and be readily available and approachable for all guests.
• Extends professionalism and courtesy to guests at all times.
• Takes initiative to offer assistance or answer questions throughout the hotel.
• Become involved in community and/or government affairs.
• Assists supervisors in understanding associate’s needs and expectations and how to

communicate with and motivate associates.

• Creates a hotel environment that emphasizes motivation, empowerment, teamwork

and a passion for providing exceptional service.

• Leads by example demonstrating self-confidence, energy, and enthusiasm.
• Sets clear expectations for team members; communicates goals and results;

recognizes good team and individual performance on a continuous basis.

• Encourages staff to solve guest and associate-related concerns.
• Develops cross-training opportunities.
• Assists General Manager with all accounting functions, including but not limited to

accounts payable and receivable, petty cash, payroll, and ordering procedures.

• Networks during breakfast (and/or evening social event, when applicable) hours to

assist in uncovering new and repeat business needs.

• Assists GM in developing and communicating selling strategies, utilizing brand-specific

inventory control, RMS reports, and other forecasting tools. Reviews these weekly with

GM and sales.

• Assists the General Manager with scheduling based on occupancy, making sure

staffing levels are appropriate to exceed guest expectations.

• Walk the property numerous times daily, noting positives and deficiencies. Follows-up with

team to assess training requirements.

• Assists with sales and marketing efforts as directed
• Ensures all required food audits are completed per system standards.
• Performs all shift checklist responsibilities.
• Supports team members to ensure their entire workload is completed daily.
• Assists General Manager with daily guestroom inspections.
• Performs functions of the General Manager in their absence.
• May be asked to operate a motor vehicle in the course of running errands for the hotel.
• Performs other duties as required

SUPERVISORY RESPONSIBILITIES:

• All property positions in the absence of the General Manager.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty

satisfactorily. The requirements listed below are representative of the knowledge, skill,

and/or ability required. Reasonable accommodations may be made to enable individuals

with disabilities to perform the job functions.

Education and/or Experience:

• Hotel Management, General Business or Marketing degree preferred.
• Six months to one-year hotel or management experience preferred.
• Or equivalent combination of education and experience.

Knowledge, Skills, and Abilities:

• Ability to maintain confidentiality of business and financial matters and information

related to the property, owner(s), partners, guests, associates, etc.

• Good interpersonal skills. Ability to work in a courteous, tactful and patient manner

with hotel guests, other company associates, and management including property

owners and General Managers, vendors, suppliers, and other members of the general

public conducting business with IMM and its owned and managed properties.

• Ability to communicate effectively and professionally verbally, in writing, and utilizing

proper business telephone etiquette, and in making presentations.

• Ability to work in a fast-pace, high-energy and demanding work environment.
• Excellent time management skills; multi-task skills; ability to prioritize and coordinate

details.

• Substantial knowledge of hotel operations or ability to learn quickly.
• Good management and supervisory skills.
• Ability to work as a team player with all levels of associates.
• Excellent problem analysis and problem solving skills required.
• Good computer skills.
• Ability to learn and accurately use M3 software and other software as needed.
• Dedicated, hard-working, self-motivated to work independently with little guidance.
• Flexibility to monitor and adjust schedules.
• Understanding of revenue generation and profit/loss implications.
• Possess working knowledge of P&L statement.
• Assist GM with room inventory management, and daily selling strategies.
• Excellent guest relations skills.
• Effective negotiation skills and strategic thinking.
• Practice safety standards at all times.
• Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff

equipment, fire alarm system/panel emergency procedures, etc.

SPECIAL REQUIREMENTS:

• Prompt and regular attendance.
• Will be required to work nights, weekends and holidays.
• Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24

hours a day. Department schedules must accommodate fluctuating business

demands and associates may be asked to work shifts other than those they prefer or

normally work overtime as required.

• Act as a team leader / player with all levels of staff.

Lead by example.

• Current and valid driver’s license.
• Overnight travel as necessary.
• Comply with hotel and/or department uniform and professional behavior and

appearance standards.

• Participate in all mandatory job training and meetings.
• Adhere to property policies and procedures, the Employee Handbook, and/or other

property or IMM documents.

• Immediately respond to and/or report any suspicious activities, threats, robberies,

injuries, etc. by guests, associates, or others to the General Manager, proper authorities

as appropriate and to IMM.

• On-call status
• CPR/First Aid Certification or ability to obtain certification.
• Have a valid U.S. Drivers License.
• Have zero DWI/DUI incidents on driving record for the past five years.
• Have zero “major infractions” on driving record for the past three years.
• Will be required to provide evidence of personal auto insurance meeting the state

minimum limits or limits of at least $25,000 per person/$50,000 per accident

EQUIPMENT OPERATED:

• Computer
• Fax machine
• Copy machine
• Micros machine
• Commercial coffee machine

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are

representative of those that must be met by an associate to successfully perform the

functions of this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the job functions.

• While performing the duties of this job, the associate is frequently required to sit;

regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.

• The associate is regularly required to stand, walk, and reach with hands and arms.
• The associate must frequently lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust

focus.

• The noise level in the work environment is usually quiet to moderate.

Job Types: Full-time, Part-time

Salary: From $40,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 3 years

Shift:

• 10-hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person

Job Type: Full-time

Salary: $35,000.00 - $40,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday

Work Location: In person

Edit jobOpenView public job page

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $35,000 - $40,000