What are the responsibilities and job description for the Front Desk Attendent position at LaQuinta Inn and Suites?
Job Title: Front Desk Agent
Location: LaQuinta Inn & Suites – Carter Lake, Iowa
Job Type: Full-Time / Part-Time
About Us:
LaQuinta Inn & Suites in Carter Lake is a welcoming hotel near the Omaha Airport, committed to providing a clean, comfortable, and friendly experience for every guest. We’re looking for a dependable, customer-focused Front Desk Agent to join our team!
Job Responsibilities:
- Greet and welcome guests in a professional, friendly manner
- Check guests in and out efficiently using the hotel’s reservation system
- Handle phone calls, reservations, and guest inquiries
- Maintain knowledge of hotel services, local dining, and attractions
- Process payments and manage daily cash drawer
- Address and resolve guest concerns or escalate as needed
- Perform light administrative and lobby cleaning tasks as needed
- Communicate effectively with housekeeping and maintenance departments
Qualifications:
- High school diploma or equivalent
- Previous customer service or hotel front desk experience preferred
- Basic computer skills and familiarity with reservation systems
- Excellent communication and problem-solving skills
- Ability to work a flexible schedule including weekends and holidays
- Friendly, reliable, and detail-oriented personality
#hc172366
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