What are the responsibilities and job description for the Front Desk Agent position at LaQuinta Inn & Suites Jackson Airport?
Overview
We are seeking a dedicated and personable Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries with professionalism. If you have a passion for hospitality and enjoy working in a dynamic environment, we would love to hear from you.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out process efficiently while ensuring accuracy in guest information.
- Handle guest inquiries, requests, and concerns promptly and professionally.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Operate phone systems to manage incoming calls and relay messages as needed.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold high standards of guest relations by providing personalized service tailored to individual needs.
Experience
- Previous experience in hospitality management or front desk operations is preferred.
- Familiarity with hotel management software is an advantage.
- Strong customer service skills with the ability to handle challenging situations gracefully.
- Multilingual abilities are a plus, enhancing communication with diverse clientele.
- Knowledge of night audit procedures is beneficial but not mandatory.
- A background in guest services or resort environments will be considered an asset.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while working in an engaging and supportive environment!
Job Type: Part-time
Pay: From $11.50 per hour
Schedule:
- Morning shift
- Weekends only
Ability to Commute:
- Pearl, MS 39208 (Required)
Ability to Relocate:
- Pearl, MS 39208: Relocate before starting work (Preferred)
Work Location: In person
Salary : $12