Assistant General Manager

La Quinta by Wyndham Vancouver (Salmon Creek), WA is searching for an experienced Assistant General Manager. As a highly visible member of the hotel's leadership team, the Assistant General Manager serves as a key liaison for hotel guests and team members as a right hand to the General Manager, while concurrently leading the Front Office Team and ensuring the efficient operations of other departments such as Housekeeping, Engineering, and Food & Beverage. 

The Ideal candidates will be self-motivated, committed to provide all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels.

The La Quinta by Wyndham, operates 24 hours a day, 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

Essential Duties and Responsibilities

• Ensures brand and company standards are communicated, understood, achieved and maintained.

• Creates an operating environment that assures consistent guest satisfaction.

• Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action.

• Delivers results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness and efficiencies.

• Ensures exceptional guest/employee relations.

• Maximizes room revenues by anticipating and planning for market shifts; develops and monitors strategic marketing prospects; develops, implements and monitors annual business and marketing plans and participates in appropriate marketing efforts.

• Develops and maintains rapport with key community contacts to ensure a visible presence in the local community.

• Oversees the security function to ensure a safe and secure environment for guests, employees, and hotel assets.

• Maintains a proactive human resources function to ensure employee motivation, training and development, and compliance with policies and procedures and labor regulations.

• Monitors the performance of financial and operational plans for the hotel which support the overall objectives of the company.

• Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.

• Helps develop the annual budget and makes recommendations for capital improvements to enhance the assets of the company and brand loyalty.

• Understands all regulations to ensure the hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.

• Performs other duties as required.

Additional Duties and Responsibilities

• Maintains punctual, regular and predictable attendance.

• Works collaboratively in a team environment with a spirit of cooperation.

• Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with guests and coworkers and including the ability to communicate effectively and remain calm and courteous under pressure.

• Respectfully takes direction from supervisor.

• Complies with all safety policies, practices and procedures and reports all unsafe activities to supervisor.

• Perform other duties as assigned.

Supervisory Responsibilities

This position directly oversees and supervises all positions of the Front Office. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Oversees the day-to-day operations of all front desk associates. Assigning, monitoring and reviewing progress and accuracy of work, directing efforts and providing technical guidance on complex issues. Training and development of subordinate staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies with limited or no guidance.

Qualifications

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• A minimum of a high school diploma or general education degree (GED) plus two years related experience.

• A proven track record of meeting budgets, and cost/inventory control.

• Management experience preferred and a sales background is a plus.

• Excellent communication, problem-solving and PC (Windows-based software) skills will be required.

• Language Skills: Must be able to read, write and speak English. Must be able to read and interpret simple and complex documents, reports, manuals and correspondence. Must be able to write simple and complex documents, reports, and correspondence. Must be able to speak effectively with clear speech to individuals and groups. Multilingual skills helpful but not required.

• Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

• Computer Skills: Job requires specialized computer skills. Must be adept at using various applications including database, spreadsheet, report writing, project management, graphics, word processing, presentation creation/editing, communicate by e-mail and use scheduling software.

• Reasoning Ability: Must be able to apply common-sense logic and understanding to carry out instructions provided in written and/or oral form. Must have the ability to solve problems involving several variables in given situations and interpret a variety of instructions provided in written and/or oral form. Must be able to demonstrate effective interpersonal skills, sound judgment and decision-making.

Physical Requirements and Environmental Conditions

The physical demands described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and position requirements.

The associate must occasionally lift and/or move up to 5 pounds and very rarely lift and/or move up to 25 pounds. While performing the duties of this job, the associate is regularly required to stand, talk, hear and walk; reach with hands and arms; use hands to finger, handle or feel. The associate is occasionally required to climb or balance, stoop, kneel, crouch, or crawl, taste or smell. The associate is occasionally required to sit. The associates must be able to read, see (close, distance and peripheral vision), adjust focus and apply depth and perception vision.

The work environment described here is representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and position requirements.

While performing the duties of this job, the associate is regularly exposed to work near moving mechanical parts, fumes or airborne particles. The associates is occasionally exposed to outdoor weather conditions. In rare occasions, the associate is required to work in high, precarious places. The noise level in the work environment is usually moderate.

EEO Statement 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.