What are the responsibilities and job description for the Client Retention Specialist position at LaQuintin Caston State Farm?
Position Overview:
We are seeking a dedicated and highly organized Client Retention Specialist to join our team. The ideal candidate will excel in delivering exceptional customer service and will play a crucial role in ensuring our clients feel valued and supported throughout their journey with us. This position involves a variety of responsibilities, including billing, onboarding new clients, handling claims, and fostering long-term relationships.
Key Responsibilities:
- Manage billing processes and ensure timely payments are received.
- Provide exceptional customer service by addressing client inquiries and resolving issues.
- Onboard new clients, ensuring they understand our services and feel welcomed.
- Handle claims efficiently and effectively, acting as the primary point of contact.
- Process payments accurately and maintain up-to-date payment records.
- Answer phone calls promptly, directing inquiries to the appropriate department as needed.
- Perform data entry tasks, ensuring all client information is accurate and up-to-date.
- Deepen client relationships through proactive communication and support, identifying opportunities for additional services.
Qualifications:
- Minimum of [1] year(s) of experience in customer service, preferably in the insurance and financial services sector.
- Proven ability to handle multiple tasks while maintaining attention to detail.
- Exceptional organizational skills and punctuality.
- Strong commitment to excellence in customer service and relationship management.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
Why Join Us?
- Fun and family oriented environment to work.
- Ongoing training.
- Support in career development.
- Life Insurance Benefit
- Supplemental Health Insurance Benefits
- Monthly, Quarterly, and Yearly Bonuses
Job Type: Full-time
Pay: $10.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- Life insurance
- Paid time off
- Paid training
- Professional development assistance
Compensation Package:
- Bonus opportunities
- Performance bonus
- Yearly bonus
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Education:
- Bachelor's (Required)
Experience:
- Customer relationship management: 1 year (Required)
Work Location: In person
Salary : $10 - $15