What are the responsibilities and job description for the Technician - Field Services Network [TS47] position at Laramie County School District 1?
TSS/260 day contract
Monday-Friday
8 hours daily
Pay Column R: $22.07/hourly
Benefits
Laramie County School District 1
Job Description
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Job Title: Network Technician |
Revised Date: July 2020 |
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Department: Technology |
FLSA Status: Non-exempt |
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Work Year: 12 Months |
Salary Schedule: TSS- 260 days |
SUMMARY: This position is responsible for analyzing, planning, testing, implementing, managing, and maintaining automation to current and new district processes. This role will provide level 2 support to the computer technicians. This job also provides implementation, optimization and administration of Microsoft’s Active Directory and Office 365 systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty/functions satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Job Tasks Descriptions |
Frequency |
% of Time |
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1. Assists Network Engineers in implementing solutions to automate district processes over a variety of applications/software. |
D |
20% |
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2. Trains new Hardware Technicians on the skills and procedures needed to perform their job, performs work on-site with technicians training and mentoring them, and validates training and processes. |
Q |
10% |
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3. Manages and updates Microsoft Active Directory to provide a consistent and accurate experience for technicians and users. |
D |
10% |
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4. Provides level 2 support for Field Service Technicians and Hardware Technicians. Works with end users and other members of the DOT to resolve issues and makes suggestions for long term solutions. |
D |
10% |
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5. Primary technician for Poder Academy employees and backup technician for CLAS, ADT, EDT, Juvenile Detention Center, and the Administration Building. |
D |
10% |
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6. Assists in building coverage when Hardware Technicians or Field Service Technicians are out for an extended period. |
Q |
5% |
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7. Assists with annual network or department projects which can include selecting and managing temporary employees. |
A |
10% |
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8. Assists in the management of network/server services to ensure an effective network/server, such as Mobile Device Management (MDM), Active Directory, back-ups, configuration, customer Service Level Agreements (SLAs), disaster recovery, Domain Name System (DNS), email, inventory, IP addressing, logical architecture, network traffic monitoring/shaping, non-technical [end user] training, performance statistics, physical architecture, quality control, remote access, security, service, service architecture, service records, technical training, and vendor SLAs. |
W |
10% |
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9. Participates in trainings, meetings, and other professional development opportunities (e.g. relating to network/server services) to maintain current technical knowledge within the department. |
Q |
5% |
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10. Provide excellent customer service onsite and remotely for the purpose of restoring service promptly and to resolve problems. |
D |
5% |
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11. Performs other duties as assigned |
Ongoing |
5% |
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TOTAL = |
100% |
EDUCATION AND RELATED WORK EXPERIENCE:
- High school diploma, or equivalent, required
- 1-3 years’ experience required.
- Experience can be substituted with progressive coursework in computer or information systems, or another related field
LICENSES, REGISTRATIONS or CERTIFICATIONS:
- Criminal background check required for hire.
- Microsoft Certified Systems Administrator (MCSA), preferred
- CompTIA Network , preferred
TECHNICAL SKILLS, KNOWLEDGE, & ABILITIES:
- Uses pertinent office software, diagnostic applications, and system applications
- Ability to upgrade skills periodically, or as needed
- Ability to travel between work sites, as needed
- Oral and written communication skills?
- Demonstrates basic math skills
- Ability to review and interpret highly technical information, write technical materials, and implement desired actions
- Demonstrates service design and delivery, data base fundamentals, and training methodologies for technical and nontechnical employees
- Adapts easily to changing work standards
- Critical?thinking and?problem-solving?skills?
- Ability to analyze situations to define issues and draw conclusions
- Attention to detail
- Ability to use pertinent software applications, manage and maintain accurate records, and plan and manage projects
- Ability to work with different forms of technology websites, software, etc.
- Ability and willingness to adhere to attendance expectations and to follow district procedures for absence reporting
- Ability to promote and follow Board of Trustees policies, District policies, and building and department procedures
- Ability to communicate, interact, and work effectively and cooperatively with all people including those from diverse ethnic and educational backgrounds
- Ability to recognize the importance of safety in the workplace, follow safety rules, practice safe work habits, utilize appropriate/required safety equipment, and report unsafe conditions to the appropriate administrator
MATERIALS AND EQUIPMENT OPERATING KNOWLEDGE:
- Operating knowledge of and?experience with personal computers and peripherals??
- Operating knowledge of and experience with typical office equipment, such as?telephones, copier, fax machine, etc.?
- Operating knowledge?of and experience with office productivity programs, such as Microsoft Office Suite, E-mail, etc.
- Operating knowledge of district information technology systems and department-specific?software and equipment required within 1 month after entering position
REPORTING RELATIONSHIPS & DIRECTION/GUIDANCE:
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POSITION TITLE |
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Reports to: |
Field Service Program Administrator |
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POSITION TITLE |
# of EMPLOYEES |
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Direct reports: |
This position has no direct reports |
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BUDGET AND/OR RESOURCE RESPONSIBILITY:
- This position has no budget responsibility
PHYSICAL REQUIREMENTS & WORKING CONDITIONS: The physical demands, work environment factors, and
mental functions are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary : $22
