Customer Service Representative-Range Safety Officer

Summary

Under direct supervision, provides customer support for the Shooting Sports Complex while supervising safe shooting activities and range operations.

Essential Job Functions

(Essential function, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

• Assists customers with utilizing the services of the Shooting Sports Complex Center.
• Professionally administers all incoming calls and assists callers with scheduling range times and answering range related questions.
• Greets customers in a professional, friendly, hospitable manner.
• Completes a variety of clerical tasks including filing.
• Provides instruction to customers in the proper and safe use of the facility equipment.
• Monitors range to ensure smooth flow of customers through equipment use.
• Performs routine daily maintenance tasks such as cleaning equipment, building facilities and grounds; and makes minor repairs on facility equipment.
• Completes required documentation and reports and maintains all necessary records.
• Accurately collects payments for goods and services, makes change, and hands out receipts.
• Performs other duties as assigned or required.
• Maintains safety on the Range.
• Enforces Range Rules & SOPs.
• Gives basic safety & gun handling instruction.
Performs range safety briefings.

Qualifications

Knowledge and Skills:

• Knowledge of safe range operations.
• Knowledge in cash handling.
• Skill in customer service
• Skill in processing payments for services.
• Skill in proper and safe firearms handling.
• Skill in the ability to promote and create a positive and fun learning environment for recreational shooting.
• Knowledge of most types of firearms and how they function.
• Knowledge of malfunction clearing and different types of stoppages.