What are the responsibilities and job description for the Shipping Assistant & Customer Service at Larbi Inc. position at Larbi Inc.?

Job Description

We are seeking a highly organized and proactive Customer Service & Shipping Assistant to support our operations. This role combines customer service responsibilities with managing and optimizing shipping processes. The ideal candidate will be detail-oriented, capable of coordinating logistics, and skilled in using software to manage workflows effectively.

Key Responsibilities :

Shipping Support

Use company software to assign tasks to pickers and ensure efficient workflow.
Train packers on processes and verify their completed orders for accuracy.
Purchase and manage shipping labels, ensuring proper documentation.
Coordinate shipping pickups with carriers and resolve any delays or issues.
Monitor and maintain adequate supplies of boxes, packing materials, and other shipping essentials.
Ensure the shipping area is organized, efficient, and compliant with company standards.
Generate and review reports related to shipping and order fulfillment.

Customer Service

Respond promptly to customer inquiries via phone, email, and online platforms.

Process orders, replacements, and refunds with accuracy and professionalism.

Address and resolve customer issues to ensure satisfaction, escalating complex cases when necessary.

Maintain detailed records of customer interactions and transactions in the system.

Education : High school diploma required; Bachelor’s degree in Logistics, Business Administration, or a related field preferred.

Experience :

1–2 years in customer service, shipping, or logistics roles.

Familiarity with shipping platforms and ERP systems (training provided).

Skills :

Strong organizational and multitasking abilities.

Excellent communication skills, both verbal and written.

Proficient in Microsoft Office Suite (Excel, Word, Outlook).

Detail-oriented with a focus on accuracy and efficiency.

Ability to problem-solve and manage priorities in a fast-paced environment.

Available shifts and compensation : Available shifts all days except Sundays and Saturdays. Compensation is $17.00 - $22.00 / hour.

Learn more about us at https : / / herbtobody.com.

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Salary : $17 - $22

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Shipping Assistant & Customer Service at Larbi Inc.

What are the responsibilities and job description for the Shipping Assistant & Customer Service at Larbi Inc. position at Larbi Inc.?

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