What are the responsibilities and job description for the Customer Service Representative position at Laredo Pro Source Inc?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the primary point of contact for our clients, providing exceptional support and ensuring their needs are met. The ideal candidate will possess strong communication skills and a passion for delivering outstanding customer service.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Handle cash transactions and ensure accurate cash handling procedures are followed.
- Perform data entry tasks to maintain up-to-date customer records and interactions.
- Analyze customer feedback to identify trends and areas for improvement in service delivery.
- Conduct outbound calling to follow up on customer inquiries or promote new services.
- Collaborate with team members to enhance client services and improve overall customer satisfaction.
- Support sales efforts by identifying opportunities for upselling or cross-selling products.
Experience
- Previous experience in customer support or a related field is preferred.
- Strong verbal and written communication skills in English; bilingual candidates are highly encouraged to apply.
- Proficiency in data entry with attention to detail is essential.
- Familiarity with cash handling processes is a plus.
- Ability to analyze information effectively and provide solutions based on customer needs.
- Experience in sales or outbound calling is advantageous but not mandatory.
Join us in creating memorable experiences for our customers while developing your career in a supportive environment!
Job Type: Full-time
Pay: $14.50 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- Health insurance
Shift:
- Morning shift
Ability to Commute:
- Laredo, TX 78045 (Preferred)
Ability to Relocate:
- Laredo, TX 78045: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $15
