What are the responsibilities and job description for the Customer Service Representative position at LAREDO SMOKE SHOP?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and resolve issues will be essential in ensuring customer satisfaction and loyalty. If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Assist customers with order placement, tracking, and returns.
- Resolve customer complaints efficiently while maintaining a positive attitude.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve service delivery.
- Identify opportunities for upselling or cross-selling products during interactions.
- Adhere to company policies and procedures while ensuring compliance with industry standards.
Skills
- Bilingual proficiency is a plus, enhancing communication with diverse customers.
- Strong computer skills for data entry and navigating customer support software.
- Previous experience in customer support or call center environments is preferred.
- Excellent sales skills to identify customer needs and recommend appropriate solutions.
- Proficient typing skills for efficient communication and record keeping.
- Exceptional customer service skills with a focus on building rapport with clients.
- Strong office etiquette, including professional phone manners and communication skills.
- Ability to work well under pressure while maintaining attention to detail.
Join our team as a Customer Service Representative and contribute to creating positive experiences for our valued customers!
Job Types: Full-time, Part-time
Pay: From $9.00 per hour
Expected hours: 30 – 40 per week
Shift:
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Zapata, TX 78076 (Preferred)
Ability to Relocate:
- Zapata, TX 78076: Relocate before starting work (Required)
Work Location: In person
Salary : $9