What are the responsibilities and job description for the Assistant Manager of Client Relations position at Largay Travel?
Job Description
Job Description
Salary : $25 - $30 per hour DOE
Department Description :
The Client Relations Department is committed to supporting Largay Travels independent business partners by providing comprehensive coverage during their absences. This coverage ensures seamless client service and business continuity during familiarization trips, vacations, conferences, medical issues, or natural disasters. Our ideal candidate is passionate about customer service and excels in building and maintaining client relationships. A qualified candidate is able to effectively manage others, and work well with other team members.
Responsibilities :
Management :
Oversight of the team members in the Client Relations Department
Ability to create new processes and procedures to increase efficiency
Communicate processes and procedures to team members and business partners
Client Support :
Triage and resolve client issues promptly
Make urgent reservations, changes, and cancellations
Process payments and insurance confirmations as needed
Monitor compliance of processes and procedures
Communication :
Copy advisors on all client correspondence
Able to communicate requests not handled during the day to the after hours team
Administrative Tasks :
Quote and confirm insurance as needed
Modify and update Axus & Travefy itineraries for people currently traveling
Qualifications :
3 years of experience as a travel advisor
Prior experience in customer service
Experience in managing others
Strong communication and interpersonal skills
Proven ability to build and maintain relationships with clients
Excellent problem-solving and conflict-resolution skills
Ability to work independently and as part of a team
Highly technologically savvy and able to quickly learn and adapt to new software and systems
Knowledge of travel industry and booking systems
Working Conditions :
Flexibility : Work full-time in our Waterbury, Connecticut office or remotely from anywhere in the U.S.
Teamwork and Collaboration : Join us for Zoom and Google meetings weekly (and sometimes daily) to connect with your team and stay in the loop.
Growth Opportunities : Largay Travel is committed to your professional development. We offer health insurance, a 401(k), sick and vacation leave accrual, and a Partners in Profit program.
Largay Travel's Core Values : We are passionate about travel and providing exceptional service. We value teamwork, integrity, and innovation. We believe in empowering our employees and fostering a positive and supportive work environment where you can thrive and grow.
Join the Largay Travel family and embark on an exciting career adventure where your contributions are valued and your passion for travel is celebrated!
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