What are the responsibilities and job description for the Automotive Service Advisor / Writer position at Large Dealership Group?
Automotive service advisor / writer description:
Are you a mechanically minded automotive professional with great personality, negotiation and problem solving skills? We may have a fantastic opportunity for you!
Our dealership is looking for an experienced & knowledgeable automotive service advisor / writer to join our growing team. The ideal candidate will have an inviting personality, be highly organized, and the ability to come up with solutions to any given scenario. We have an award-winning management team to help you grow & succeed all while earning the pay you deserve. If this sounds like the opportunity you’ve been waiting for, we encourage you to apply today!
Automotive Service Advisor / Writer Responsibilities:
- Maintain a positive attitude and a team atmosphere.
- Maintain TOP tier customer satisfaction ratings, we'll teach you how.
- Greet customers in a timely and friendly manner.
- Obtain customer and vehicle information in order to adequately write up customer's concerns. Set clear expectations of repair timeline.
- Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
- Act as a liaison between customers and technicians providing excellent communication between all parties.
- Gather information provided from customer, technicians, and parts staff to create clear and accurate repair estimates for customer approval.
- Contacts customers regarding status of customer repairs and keeps them well informed of any potential changes in the estimate or repair timeline.
- Review work performed with customer and do final quality check of all details before collecting payment and returning vehicle to customer.
- Other duties as assigned.
Qualifications
- Strong automotive diagnostics and mechanical knowledge
- Proven experience in vehicle maintenance and service writing
- Excellent customer service and negotiation skills
- Proficiency in auto estimating and sales
- Familiarity with automotive repair processes
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- No nights
Work Days:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work Location: In person
