What are the responsibilities and job description for the Desktop Service Support Analyst position at Largeton Group?
- Job Title: Desktop Service Support Analyst
- Location: Raleigh, NC (Hybrid)
- Experience Required: Minimum 7 years
- Number of Positions: Two
- Role: Serving as a technical resource on all standard desktop applications for over 12,000 computer users.
- Technical understanding to independently resolve routine and non-routine software and/or hardware issues.
- Capacity to identify trends and suggest technical modifications to solve future problems.
- Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction.
- Documentation of solutions that solve client problems and clear presentation of these solutions.
- Analysis of technical and user documentation for technical assistance and support.
- Knowledge and working experience with ServiceNow call tracking system.
