What are the responsibilities and job description for the Customer Service Representative position at Lariat Automotive Group?
Description:
Lariat Automotive Group is seeking talent to join its growing Customer Service team. This role is responsible for handling incoming calls from existing customers, dealing with a wide variety of customer issues. Successful candidates will have excellent communication and customer service skills, strong work ethic, and be motivated by goals and putting their problem-solving skills to use!
Reporting to the Customer Service Manager, this position is responsible for:
- Answering inbound calls from existing customers.
- Assisting customers with general inquiries, making payments, and questions regarding claims.
- Handling customer concerns and escalating issues as needed, ensuring all efforts are made to retain existing customers.
- Working with finance and administration.
- Maintaining a consistently positive attitude and customer first approach to deliver stellar service to all customers.
- Maintaining current knowledge of products and services offered.
- Other tasks as assigned.
Pay Rate and Benefits for Customer Service Representative:
- $18/hour, plus performance bonus!
- Group Insurance (Medical, Dental, Vision, Life, etc.).
- 401k with Employer Match.
- Paid Time Off at 6 months.
- Professional Development Opportunities.
- And more!
Requirements for Customer Service Representative:
- Ability to work on-site at our headquarters in St. Charles, MO.
- Strong attention to detail and the ability to follow directions.
- Ability to present oneself well over the phone.
- Excellent customer service skills.
- Strong communication skills.
- Highly coachable.
- Ability to effectively multi-task.
- 1 years' experience in a call center environment.
- Basic computer and typing skills.
- Must be able to be licensed by the State of Missouri (application process and fee supported by company).
- Bilingual (English/Spanish) a plus.
Salary : $18