Call Center Quality Assurance (Call Monitoring) - $17/hour

Job Description

Job Description

Quality Assurance Coordinator

Monday-Friday (10 : 00AM - 7 : 00PM for the first 2-3 months of on the job training) THEN 8 : 30am-5 : 30pm

ProCare - 18 Years and Growing Strong – Come Join the Team!!

• Diverse, Inclusive and Positive work environment
• Growth and Development Opportunities
• Casual Dress Code – Yes, that includes Jeans!
• Fun Committee (quarterly workplace events)
• Cloud Room – your place to relax and unwind during breaks
• Comprehensive Benefits Package
• Paid Time Off (no waiting period to start accruing) - earned on an accrual basis (4.62 hours per paycheck)

Job Type : Full-time - Quality Assurance Coordinator

Job Summary :

The responsibilities for the Quality Assurance Coordinator position include but are not limited to : retrospective and prospective Quality Assurance analysis, call calibration and call monitoring, file auditing, and quality improvement.

Principle Duties and Responsibilities :

Knowledge, Skills and Abilities Required :

Benefits :

Starting Pay - $17 / hr

ProCare is the largest privately held Worker’s Compensation transportation and language services provider. Our Customer Service team assists our client companies in their efforts to efficiently arrange transportation to medical appointments, pharmacy stops, etc... and, also provide language support in over 200 languages through both our bi-lingual Customer Service center and through contract interpreters. (

The above are not intended to be an all-inclusive list of the duties, responsibilities and requirements of the job described. Rather, they are intended only to describe the general nature of the job .

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Salary : $17