What are the responsibilities and job description for the IT Infrastructure Engineer position at Larjar, Inc.?
Job Description
Job Description
General Job Summary : The Network Engineer III maintains highly available network, cloud, server, client and mobile voice and data systems for the enterprise under the direction of the Senior Director of Technology.
Principle Duties and Responsibilities :
Monitoring, installation, configuration and proactive maintenance of enterprise networks and networking devices including Cisco and Juniper switching and routing equipment, cabling and patching for all network locations including data center and network, server and client endpoints.
Monitoring, installation, configuration and proactive maintenance of enterprise server hardware and applications including Windows Server, VMware, Debian, Active Directory, IIS and SQL Server.
Monitoring, installation, configuration and proactive maintenance of enterprise voice, voice recording and mobile systems including Cisco devices, Mitel systems and Apple and Samsung mobile devices.
Monitoring, configuration, migration and proactive maintenance of Microsoft 365 and Microsoft Azure cloud platforms.
Monitoring and proactive account management for enterprise voice and mobile systems service providers and related devices.
Monitoring, installation, setup, configuration and proactive maintenance of enterprise security systems including physical security systems, video surveillance, account management, data security and integrity including file share security, Group Policy, backup and redundant systems, server and client antivirus, antimalware and intrusion detection and prevention systems.
Managing all enterprise domains, DNS, DHCP, TCP / IP and IP addressing schemas.
Documenting all projects, tasks, issues and steps to reproduce issue isolation and resolution.
Maintaining clean and well-ordered spaces where tech equipment is placed, racked, stored, and handled.
Managing Help Desk personnel. Managing efficient Help Desk flow, including rapid identification and resolution of technology requests and prompt, courteous responses to all parties requesting support
Effective use of Kanban and Agile project, task and issue management systems defined by the IT Mgmt.
Make decisions quickly to resolve business critical issues without hesitation.
Report and escalate unresolved high priority issues with no delay.
Develop and maintain written Technology Department policies and procedures.
Train staff members for using PC and mobile hardware and applications.
Monitor enterprise systems and networks continuously, during normal business hours and non-standard hours, responding to critical incidents promptly.
Other duties, as assigned
Knowledge, Skills and Abilities Required :
Bachelor's Degree in a related field or equivalent professional experience.
Five years progressive experience in Information Technology or related field.
Strong interpersonal skills including ability to present ideas in user-friendly language.
Strong written and oral communication skills.
Solid technical knowledge of modern telecommunications, Windows OS, network hardware, protocols and standards and knowledge of applicable data privacy practices and laws.
Ability to effectively research, analyze, plan, prioritize, execute, and complete projects, tasks and issues.
Ability to work independently and multi-task.
Self-motivated with a proactive approach to completing work and solving problems.
Exceptional attention to detail and the ability to produce high-quality work consistently.
Ability to work autonomously, making informed decisions without requiring constant direction or supervision.
Capable of lifting / carrying / moving computer equipment and peripherals up to 50 pounds.
The above description is not intended to be an all-inclusive list of the duties, responsibilities and requirements of the job described. Rather, they are intended only to describe the general nature of the job.
