What are the responsibilities and job description for the Customer Service Representative Full Time St Paul MN Monday-Friday position at Larkin Industries?
Larkin Industries - Job Summary: We are a premier Twin Cities print finishing company. We offer a variety of print finishing services such as die cutting, foil stamping, embossing and more. We have demonstrated our ability to produce products and services that meet and exceed our customers' expectations. If you are looking for a place to grow your career, we welcome you to join our team!
At Larkin, you will be working with our customers, sales, and production team to production products and services that meet/exceed job specifications. This will be accomplished by managing projects from start to finish and making certain that our customers' expectations are met.
Supervisory Responsibilities:
None
Primary Responsibilities:
- Receives quotes, reviews for detail and accuracy, coordinates with estimating.
- Create production tickets using the estimate information from sales and/or the customer.
- Manage specific projects with customers, coordinates with production to ensure customer requirements are met.
- Monitor the quality and progress of assigned jobs to ensure that due dates are met.
- Communicate with customers, sales, and production team regarding scheduling and job questions.
- Provide feedback to customers and our team regarding issues that may affect the project, quality, and/or delivery.
- Perform quality checks and provide proofs or samples for customers.
- Prepare invoices for billing completed jobs.
- Work closely with sales representatives to ensure customer satisfaction.
- Develops and maintains long-term relationships with accounts to ensure customer retention.
Required Skills/Abilities:
- Strong analytical and problem-solving skills
- Ability to prioritze tasks and to delegate when appropriate
- Ability to multitask and function well in a high-paced and at times stressful environment
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Desire to learn and be trained by our personnel
Minimum Qualifications:
- High school diploma or equivalent
- Manufacturing experience
- 3-5 years of work experience in a customer service environment
- Examples of taking initiative at previous roles
- Examples of MS Excel experience; Proficient in MS Office
- Willing to work occasional overtime
Preferred Qualifications:
- Print Finishing experience with an understanding of printing processes
- Willing to stand for 6-8 hours per day and check status of orders on the production floor
- Assertive and Proactive
Physical Requirements:
- Must be able to lift and carry up to 40 pounds at times.
- Pass a pre-employment physical and drug screen.
We offer competitive wages, medical, dental, vision, life and disability insurance, paid time off, paid holidays and 401K options.
Salary : $28 - $32
