What are the responsibilities and job description for the Guest Service Agent position at LARKSPUR LANDING?
Job Overview
We are seeking a dedicated and friendly Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Guest Service Agent, you will play a vital role in enhancing the guest experience at our hotel.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Answer phone calls promptly, utilizing effective phone etiquette to address inquiries and resolve issues.
- Provide information about hotel amenities, services, and local attractions to enhance guest satisfaction.
- Handle reservations, modifications, and cancellations efficiently using hotel management software.
- Maintain accurate records of guest interactions and transactions in the system.
- Collaborate with housekeeping and maintenance teams to ensure guest requests are fulfilled promptly.
- Assist in managing front desk operations during peak hours to ensure smooth service delivery.
- Uphold high standards of cleanliness and organization at the front desk area.
Experience
- Previous experience in customer service or hospitality is preferred.
- Familiarity with phone systems and hotel management software is a plus.
- Bilingual or multilingual candidates are highly encouraged to apply, as this enhances communication with diverse guests.
- Strong interpersonal skills with the ability to handle challenging situations calmly and professionally.
- A background in hospitality management or hotel operations is advantageous but not mandatory.
Join us in creating memorable experiences for our guests while developing your career in the hospitality industry!
Qualifications
- Guest services
- Driver's License
Job Types: Full-time, Part-time
Pay: $15.17 - $16.00 per hour
Expected hours: 20 – 32 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- South Bend, IN 46637 (Required)
Ability to Relocate:
- South Bend, IN 46637: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16
